Forum Discussion

shadowwalker.20's avatar
9 months ago
Solved

no bill for last month or for this month yet

Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started af...
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bill for last month or for this month yet","id":"message:142312","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:29827"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:142312"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:142312"},"body@stripHtml({\"truncateLength\":200})":" Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started af...","body@stringLength":"935","rawBody":"

Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started after I got gen 6. I have never missed a bill payment since I started in 2015. Always been mailed. I am not going to set up a creidt/debt card. I want to be able to pay when I want instead of you taken money from account when you so choose to. Something on your end must have changed or the mail is messed up. Also when I upgraded to gen 6 I was told my credits would start over since I upgraded to a bigger plan. Before I upgraded to gen 6. Also I have never been able to be offered the $100 rebate for getting gen 6. I know it said for exsiting customers. Yes I was a customer. But I had to get a new contract, and was told I would get the creidts and rebate on the phone. When I did the new install. Thank you, Shadowwalker.2015

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Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started after I got gen 6. I have never missed a bill payment since I started in 2015. Always been mailed. I am not going to set up a creidt/debt card. I want to be able to pay when I want instead of you taken money from account when you so choose to. Something on your end must have changed or the mail is messed up. Also when I upgraded to gen 6 I was told my credits would start over since I upgraded to a bigger plan. Before I upgraded to gen 6. Also I have never been able to be offered the $100 rebate for getting gen 6. I know it said for exsiting customers. Yes I was a customer. But I had to get a new contract, and was told I would get the creidts and rebate on the phone. When I did the new install. Thank you, Shadowwalker.2015

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We just don't trust the internet to pay online. I know that I can call and give a check # over the phone. But I am paying $5.00 for a monthly bill in mail. I was told by Remy that Hughes had a problem on their end about mailled bills. We have benn getting every other bills on time to mail so that thier not past due. It is Just a Hughes Net problem. Mailing Does suck for what it cost for stamps that keep going up. Not to mention the way the mail is routed. I ordered a package that came to the center that sends the mail to our post office. Next thing I know it went to a place 300 miles away and then back to same center, then our post office. No wonder things cost so much for shipping. Thanks for your input shadowwalker.2015

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We just don't trust the internet to pay online. I know that I can call and give a check # over the phone. But I am paying $5.00 for a monthly bill in mail. I was told by Remy that Hughes had a problem on their end about mailled bills. We have benn getting every other bills on time to mail so that thier not past due. It is Just a Hughes Net problem. Mailing Does suck for what it cost for stamps that keep going up. Not to mention the way the mail is routed. I ordered a package that came to the center that sends the mail to our post office. Next thing I know it went to a place 300 miles away and then back to same center, then our post office. No wonder things cost so much for shipping. Thanks for your input shadowwalker.2015

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replyed

 

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late billing being mailed out to me

 I paid for 3/21/2024 by credit card. I mailed another bill that you got on 4/05/2024. I just got a bill a couple of days ago for issue date 4/21/2024 and just mailed it the next day or so. So right now I have no idea what I owe or don't owe. I think that when you get payment for the 4/21/2024 date. I should  just owe for billing period 5/21/2024. Untill the next billing period of 6/21/2024 It looks like to me that your billing department is a month late at sending bills still. I just got the e-mail to day. Also what about reviewing the installation phone call about rebate and discounts per month. That you asked if I wanted done and I replyed yes. This e-mail makes it sound that I am a deadbeat that don't pay bills on time. It is hard to do If I don't get a bill in mail. As stated before I have never missed a bill on my part since I started back in 2015. Unless I did not get a bill in mail. Thank you, Herbert Cook
Valued Customer,

We have been unable to collect payment on your account.  Please make a payment online now at myhughesnet.com to avoid an interruption of your internet service. Special payment options are available. Call Hughesnet® at 800-858-8140.

Thank you for being a valued Hughesnet customer.

 
 
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late billing being mailed out to me

 I paid for 3/21/2024 by credit card. I mailed another bill that you got on 4/05/2024. I just got a bill a couple of days ago for issue date 4/21/2024 and just mailed it the next day or so. So right now I have no idea what I owe or don't owe. I think that when you get payment for the 4/21/2024 date. I should  just owe for billing period 5/21/2024. Untill the next billing period of 6/21/2024 It looks like to me that your billing department is a month late at sending bills still. I just got the e-mail to day. Also what about reviewing the installation phone call about rebate and discounts per month. That you asked if I wanted done and I replyed yes. This e-mail makes it sound that I am a deadbeat that don't pay bills on time. It is hard to do If I don't get a bill in mail. As stated before I have never missed a bill on my part since I started back in 2015. Unless I did not get a bill in mail. Thank you, Herbert Cook
Valued Customer,

We have been unable to collect payment on your account.  Please make a payment online now at myhughesnet.com to avoid an interruption of your internet service. Special payment options are available. Call Hughesnet® at 800-858-8140.

Thank you for being a valued Hughesnet customer.

 
 
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Probably of little solace to anyone on this thread, but a little over a year ago I never got a property tax bill in the mail. There have been times when there was junk I never received, or things of very little consequence, but this was something as important as a county tax bill that wasn't just delivered late - it never showed.

 

The current state of the mail system is a complete shambles and it's been getting worse ever since DeJoy's cutbacks. It mostly stems from problems in the sorting procedures and very little carrier error. I'm constantly getting mail for people the next road over (similar number, but not the same road name). In some dire instances I've received mail meant for the next town over. It's a complete wonder where the mail meant for me is ending up. I doubt those receiving it are likely to do as I do: Simply put it back in the box and raise the red flag for the next pickup, especially if they've thought it was for them and already opened it up, trashing the envelope in the process.

 

As such, I no longer rely on the mail to receive paper bills nor send any payments. The errors are great enough that it's become too risky. I either pay by credit card on a secure web site or electronically through a bank app where it can be tracked and verified. As is the case here, If I notice a significant change in the billing amount, I check the invoice online.

 

Just throwing my 2 cents out there. You have your own reasons for sticking with paper bills, but if you're trusting the mail system these days you may be setting yourself up for failure.

","body@stringLength":"1633","rawBody":"

Probably of little solace to anyone on this thread, but a little over a year ago I never got a property tax bill in the mail. There have been times when there was junk I never received, or things of very little consequence, but this was something as important as a county tax bill that wasn't just delivered late - it never showed.

 

The current state of the mail system is a complete shambles and it's been getting worse ever since DeJoy's cutbacks. It mostly stems from problems in the sorting procedures and very little carrier error. I'm constantly getting mail for people the next road over (similar number, but not the same road name). In some dire instances I've received mail meant for the next town over. It's a complete wonder where the mail meant for me is ending up. I doubt those receiving it are likely to do as I do: Simply put it back in the box and raise the red flag for the next pickup, especially if they've thought it was for them and already opened it up, trashing the envelope in the process.

 

As such, I no longer rely on the mail to receive paper bills nor send any payments. The errors are great enough that it's become too risky. I either pay by credit card on a secure web site or electronically through a bank app where it can be tracked and verified. As is the case here, If I notice a significant change in the billing amount, I check the invoice online.

 

Just throwing my 2 cents out there. You have your own reasons for sticking with paper bills, but if you're trusting the mail system these days you may be setting yourself up for failure.

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