Forum Discussion

Dorenec's avatar
Dorenec
Freshman
5 years ago

Not getting credits promised on bill

I’ve been given a $30 credit off of my bill numerous times but evidently they can only do a few months at a time after which the system says I have reached my limit so I’m losing the additional credit...
billing errors
Missing credits
Liz's avatar
Liz
Moderator

Good morning Dorene,

 

Thank you for your patience while I reviewed your case.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

If you have any other concerns, please don't hesitate to contact us again.

 

Thanks,

Liz

 

Dorenec's avatar
Dorenec
Freshman
5 years ago

Liz,

 

Thank you for assisting in this matter, it is genuinely appreciated. I will keep an eye on my account and once the credit is applied I will come back to this thread and close the matter. 

 

For all those reviewing this thread, I encourage you to keep really good notes with all case numbers as the help available in this community is thourough and with sufficient information a resolution can be reached. 

 

Respectfully,

Dorenec

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    " I encourage you to keep really good notes with all case numbers as the help available in this community is thourough and with sufficient information a resolution can be reached. "

     

    Hear, hear. Excellent advice!