Forum Discussion
Once again getting screwed by hughes Net!
Once again getting screwed by hughes Net! I tried to make an online payment yesterday. I should have known that i was going to have problems. One page had my monthly payment, on another page it showed me that the balance due was double my payment which was due on 12/31/16. I opened the page to pay my bill. I entered all my info and pressed the enter button. It took me back to the payment box. I entered my info several times and each one went straight back to the payment box. I then called customer service. (case #101735004.) I explained to the rep that i needed to make a payment. She advised me that the online payment had went through. I asked if it went through more then once. She assured me that it had only gone through once. I then asked for a case # stating it went only once. Was checking my bank account earlier and to my surprise (not really!) it went through twice. I immediately called customer service (case # 101752548) and told them what happened. I only authorized the one payment. They tell me they cant reimburse it back into my checking account. What?! My checking account is going to bounce other purchases. $35 for each overdraft through my bank. I spoke to a rep who told me they wouldn't reverse the extra charge. I then spoke to two managers. Was told that since i'm going to owe them at some point they would put it towards that. I didn't authorize the extra payment. I was told by HughesNet customer service that it only charged me once. Hughesnet doesn't ever take any responsibility for what their service reps tell us! This hasn't been my first time having a problem with them. Now i'm waiting for the managers supervisor to call me back. I don't know why I requested to speak to them. I know the verdict. They are just unfair. I get paid once a month Social Security Disability. They took the last of my money plus i'm going to owe my bank money for the overdrafts. Not sure how I am going to make it til the end of the month. There goes my food money. I'm going to starve!!!
chaquita16,
If you can't make a payment online you should still be able to make a payment over the phone with a rep.
As for your internet being "down for a while", that's a whole different issue. If your internet is down, you should start your own post to get help with that particular issue.
- Thank you Amanda. I'm good. If you could find out who the supervisor is that helped me. He deserves at least an "Atta Boy"!
- Hi
I've looked through some more records and believe this was related to an intermittent billing website outage that day. We're looking for more cases to ensure that all affected customers who called in were provided credits or refunds if they were double charged. Again, I'm really sorry about this. I know it is extra stress around the holidays that no one needs!
Thanks
Amanda - GabeU, the last time i paid over the phone they kept my card infor and and took money out of my account without my permission.
- Amanda, that is so funny cause I still can not make a payment, I was told an hour and it has been four days now. Vicki
- Hi Chaquita16
Sorry to hear that. I see you called in and made a payment yesterday. Were you unable to make a payment online?
Amanda chaquita16,
You can request that they not keep the info for auto payments. If you did request that and they kept it anyway, then that's not good. If you ever have to make a payment over the phone again, for whatever reason, and request that they don't keep the info, you can sign into your account afterward and check there to see if there is anything on file for the auto payments. There should be nothing if they don't keep it.
