Forum Discussion

nr_buckeye's avatar
nr_buckeye
New Member
5 years ago

Pausing service

Does anyone know if it is possible to "pause" service for a few months?

 

I'm not going to be at my residence for about 4 months so it seems kind of pointless to pay for a service I will be unable to use.  I will still need internet when I return and do not need to cancel service.

 

 

  • GabeU's avatar
    GabeU
    5 years ago

    nr_buckeye 

     

    You can call 866-347-3292 and ask for a seasonal service suspension.  You can suspend your service for up to 180 days during a 365 day period.  

     

    Please be aware that while the suspension is in effect you'll still be responsible for paying the lease fee, if you lease, and any applicable taxes, as those two things can't be suspended.  

     

    Edit:  I should also mention that, if you're in the midst of a commitment period, whether as a new subscriber or from an upgrade or move, the end date of that commitment period will be pushed forward for long as the service suspension is in effect.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    nr_buckeye 

     

    You can call 866-347-3292 and ask for a seasonal service suspension.  You can suspend your service for up to 180 days during a 365 day period.  

     

    Please be aware that while the suspension is in effect you'll still be responsible for paying the lease fee, if you lease, and any applicable taxes, as those two things can't be suspended.  

     

    Edit:  I should also mention that, if you're in the midst of a commitment period, whether as a new subscriber or from an upgrade or move, the end date of that commitment period will be pushed forward for long as the service suspension is in effect.