Forum Discussion

cal.gilbert's avatar
cal.gilbert
Sophomore
7 years ago
Solved

Plan Options differences between online choices and calling customer service

Perhaps someone from Hughesnet corporate can explain: I'm currently a "free agent" with my HN Serice plan and am exploring my options with either continuing with the current plan, upgrading data, or...
  • Liz's avatar
    Liz
    7 years ago

    Hi Cal,

     

    I appreciate you reaching out to get clarification. Our agents are supposed to refer to the same options you see online when you check out the Plans & Pricing sub-tab, so what you see online is valid. I am not seeing any option to switch from lease to purchase. When you upgrade online, you should be provided with Terms and Conditions that you must agree to before you can submit the upgrade. Those terms will include details regarding your committment and fees.

     

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

cal.gilbert 

 

Are you seeing the upgrade offer in the Shop/Upgrade section when you sign into the HughesNet MyAccount site?  If so, I'm sure that would be a valid offer.  But, of course, it's best to wait to see what a rep says, like you're doing, especially with there being a discrepancy.  They'll be back online on Tuesday.