Poor service

Good morning Danielle, 

Are you using a VPN at home when you work? Using a VPN will decrease your speeds by 50-70%. If so, please disable your VPN and connect your computer directly to the HughesNet modem so we can evaluate exactly what speeds you are getting.

Please follow the steps here to set up a testmy.net account and run speed tests:
https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

If you are getting unusually slower speeds than what your plan offers, then I can escalate your case directly to the engineers here at corporate.

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

You're currently subject to our Fair Access Policy, so your speeds have been reduced. I've sent you some complimentary tokens so you can restore your speeds for the purpose of running the speed tests.

Here's how to use your tokens: https://community.myhughesnet.com/hughesnet/topics/how-to-use-my-tokens

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz