Poor connection to iCloud

Often, as in all week this week, I am unable to connect to my Apple iCloud account. Neither my Outlook app or my iCloud web page will connect or retrieve email. Does Hughes target iCloud and meter or block the connection? Does anyone else have poor/no/slow iCloud service?

Performance

Liz
5 years ago
Hi folks,

Thank you all for your patience while engineering investigated and addressed this. I got confirmation from engineering that they've rolled out optimization to all customers to improve iMessage/iCloud performance. I hope to see your feedback on current experiences with iMessage/iCloud, bad or good.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

maratsade
Distinguished Professor IV
5 years ago
Known issue, possibly related to CenturyLink
HN is working on it
We'll get an update when they have one to give

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Zardoz wrote:
Often, as in all week this week, I am unable to connect to my Apple iCloud account. Neither my Outlook app or my iCloud web page will connect or retrieve email. Does Hughes target iCloud and meter or block the connection? Does anyone else have poor/no/slow iCloud service?
retsofmit
Freshman
5 years ago
Yes, connection comes and goes to our iCloud email and calendar. email attachments do not download when it gets real spotty!
- maratsade
  Distinguished Professor IV
  5 years ago
  They're working on this issue -- sometimes it's not easy to figure out what's going on and it can take a lot of time.
  retsofmit wrote:
  Yes, connection comes and goes to our iCloud email and calendar. email attachments do not download when it gets real spotty!
Liz
Moderator
5 years ago
Hi folks,

Thank you all for your patience while engineering investigated and addressed this. I got confirmation from engineering that they've rolled out optimization to all customers to improve iMessage/iCloud performance. I hope to see your feedback on current experiences with iMessage/iCloud, bad or good.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz
- Zardoz
  New Poster
  5 years ago
  Yes, it is definitely working now. Thanks you!
  - GabeU
    Distinguished Professor IV
    5 years ago
    Zardoz
    
    Love the name. When I saw it I immediately had this vision of Sean Connery sporting a ponytail and wearing that ridiculous red outfit.
    
    What a wacky movie. Too bad it's not on this weekend. I'd have to watch it. :p