Forum Discussion
Poor connection to iCloud
Often, as in all week this week, I am unable to connect to my Apple iCloud account. Neither my Outlook app or my iCloud web page will connect or retrieve email. Does Hughes target iCloud and meter or block the connection? Does anyone else have poor/no/slow iCloud service?
Hi folks,
Thank you all for your patience while engineering investigated and addressed this. I got confirmation from engineering that they've rolled out optimization to all customers to improve iMessage/iCloud performance. I hope to see your feedback on current experiences with iMessage/iCloud, bad or good.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
- maratsadeDistinguished Professor IV
- Known issue, possibly related to CenturyLink
- HN is working on it
- We'll get an update when they have one to give
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Zardoz wrote:
Often, as in all week this week, I am unable to connect to my Apple iCloud account. Neither my Outlook app or my iCloud web page will connect or retrieve email. Does Hughes target iCloud and meter or block the connection? Does anyone else have poor/no/slow iCloud service?
- retsofmitFreshman
Yes, connection comes and goes to our iCloud email and calendar. email attachments do not download when it gets real spotty!
- maratsadeDistinguished Professor IV
They're working on this issue -- sometimes it's not easy to figure out what's going on and it can take a lot of time.
retsofmit wrote:
Yes, connection comes and goes to our iCloud email and calendar. email attachments do not download when it gets real spotty!
- LizModerator
Hi folks,
Thank you all for your patience while engineering investigated and addressed this. I got confirmation from engineering that they've rolled out optimization to all customers to improve iMessage/iCloud performance. I hope to see your feedback on current experiences with iMessage/iCloud, bad or good.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
- ZardozNew Poster
Yes, it is definitely working now. Thanks you!
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