Poor service

I will try it when I get home later today but if your saying speeds not guaranteeD then why did I get your service? Is being booted off sites not guaranteed. This is why I feel I was lied to... they stated all the good but in reality it's poor and I'm paying the same amount I was paying w my previews company and didn't have any issues. I was looking for better pricing and got bad service and higher prices. If a company can not provide service then they shoulD tell the truth