Poor service

We cannot send copies of sales calls, but I can have the sales center review your call again to confirm whether the usual disclosures were made at the time of the call. VPN is not part of the disclosure, but rather only discussed if the caller indicates they're working from home. In my initial call review request, I had them check for this and they already confirmed that there was no mention of working from home, which is why VPN was not a topic.

Normally, the ETF is up to $400, max, but in your case, you also purchased HughesNet Voice, which has its own ETF, $240 max: http://legal.hughesnet.com/VoiceServiceAgreement/index.cfm

For your reference, I have e-mailed you the installer reference sheet that John signed after installation was complete.

To help you understand your HughesNet bill, please check out this video we recently made to help clear things up: https://vimeo.com/187378399

Thanks,
Liz