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EdV's avatar
EdV
Sophomore
7 years ago
Solved

Billing Clarification Request

When I signed up for Gen5 in July 2017, I already had Directv and was given a $10 month discount.  As of the invoice for Oct 30, 2018, the $10 discount has been removed from my statement resulting in...
  • Hardy's avatar
    Hardy
    7 years ago

    Hello Edward,

    Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.

    Thanks,

    *Felicia*

Hardy's avatar
Hardy
Moderator
7 years ago
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Hello Edward,

Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.

Thanks,

*Felicia*

EdV's avatar
EdV
Sophomore
7 years ago
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Thanks Felicia.  I guess my memory didn't serve me well in this case.  I remember no mention of the 12 month limit.  But, oh well...

 

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Clarification Request","id":"message:107622","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:41762"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:107622"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107622"},"body@stripHtml({\"truncateLength\":200})":" When I signed up for Gen5 in July 2017, I already had Directv and was given a $10 month discount.  As of the invoice for Oct 30, 2018, the $10 discount has been removed from my statement resulting in...","body@stringLength":"563","rawBody":"

When I signed up for Gen5 in July 2017, I already had Directv and was given a $10 month discount.  As of the invoice for Oct 30, 2018, the $10 discount has been removed from my statement resulting in a higher cost each month.  I was under the impression that the Directv discount would continue for the duration of the 24 month contract as long as I continued to also have Directv.  I have continuously had (and still have) Directv.  Please let me know why the discount was removed after 14 months.

 

Regards,

EdV

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Thanks Felicia.  I guess my memory didn't serve me well in this case.  I remember no mention of the 12 month limit.  But, oh well...

 

","body@stringLength":"167","rawBody":"

Thanks Felicia.  I guess my memory didn't serve me well in this case.  I remember no mention of the 12 month limit.  But, oh well...

 

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Hello Edward,

\n\n

Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.

\n\n

Thanks,

\n\n

*Felicia*

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Hello Edward,

\n\n

Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.

\n\n

Thanks,

\n\n

*Felicia*

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