Forum Discussion
Call review
Hi Cindy,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Can you please elaborate on which needs you stated? This way we can narrow our focus on the sales call review.
Your patience and understanding are much appreciated.
I told the sales rep what service I already had and they promised HN would exceed my needs. It has been a nightmare trying to do anything on the internet because it looses signal every 30 seconds or so, freezes up and just plan stops. Now please explain to me how this is meeting my needs? Plus I was given a price for the service or lack of, this should be the price throughout the contract, right? Well it has already went up $15.
