Call review
I request a copy of my fist call ever to hughesnet. I have not received what was promised. I told my needs and was told he would exceed my needs. Biggest lie I've ever been told. Two hours after inst...
Forum Discussion
Hi Cindy,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Can you please elaborate on which needs you stated? This way we can narrow our focus on the sales call review.
Your patience and understanding are much appreciated.
I told the sales rep what service I already had and they promised HN would exceed my needs. It has been a nightmare trying to do anything on the internet because it looses signal every 30 seconds or so, freezes up and just plan stops. Now please explain to me how this is meeting my needs? Plus I was given a price for the service or lack of, this should be the price throughout the contract, right? Well it has already went up $15.
The plan price doesn't go up unless a discount ends. Plan discounts are normally for either 12 or 24 months. Reps can give special discounts under certain circumstances, however, that can have any duration.
You can see breakdowns of your bills by signing into the HughesNet MyAccount website, then clicking on the "My Bill" header and either clicking on your current invoice or a past invoice, which will result in a popup window. You can then scroll down a little in that popup window and click on any of the links (in blue) to show a further breakdown of that particular charge.
You can compare invoices, and their particulars, to see why your bill has increased.
My so called contract states my service should be $59.99 a month. Plus service plan of $7.95. I have yet to see $59.99 on any invoice. If the contract says $59.99 and we have to abide by the contract then why am I being charged $69.99 and higher now. .??
My service started June 5th I think.
