You're right to be upset; you were told one thing, you trusted it, and then something else happened, and now you're out $125 for a time. But hang in there, help is coming.
When this has happened before, the Hughesnet reps on this site have been able to go into the subscriber's account and fix the situation, and the subscriber has gotten their money back.
It is possible the problem is simply one of miscommunication, when whoever talked to you didn't make a note of what they'd said, and the next person dealing with the account did what's normally the policy. Your posting your experience here will help improve service, because someone will go back to that person and tell them to be more attentive in the future.
I think your post also underscores a very important thing for consumers: people need to check their accounts, because errors happen, and the sooner one checks, the sooner errors can be corrected. It's very possible errors go unnoticed, so checking is crucial.
Please note that the reps are here M-F, usually from 9-5. It may be Monday or Tuesday before they can get to your complaint. But they will get back to you.
Simply put, this is outright fleecing of loyal customers. The fact that Hughenet out sources everything to India or Mexico means everyone is not on the same page. Every call made to them were to forgien countries with the reps speaking broken english. If they were american, there would be a more concerned connection and less mistakes and erros will be made.
