Forum Discussion
Rantsn
7 years agoFreshman
Over charged
If y'all don't get my bill explained in plain English not some broken language person trying to convince me they explained my problem then I will have to search for some one else to provide my service...
Rantsn
Freshman
Me Amanda
I never signed up for the 20 gig package that was a clerical error on the clerks part not mine so any charges should have been there problem
I understand you pay in advance that's not the issue I paid what was required at the time of order and y'all billed me an extra 6 dollars and something which I gladly paid but to come back at me with another 120 dollars the very next month is ridiculous I'm not understanding where this extra billing is coming from your explanation has not showed me where I owed that much the only solution is that you credit my account to the actual agreed upon charges VERY IRRATE
I never signed up for the 20 gig package that was a clerical error on the clerks part not mine so any charges should have been there problem
I understand you pay in advance that's not the issue I paid what was required at the time of order and y'all billed me an extra 6 dollars and something which I gladly paid but to come back at me with another 120 dollars the very next month is ridiculous I'm not understanding where this extra billing is coming from your explanation has not showed me where I owed that much the only solution is that you credit my account to the actual agreed upon charges VERY IRRATE
Rantsn
7 years agoFreshman
I will be contacting the public service commissioner on this issue and he'll start a a investigation on your practices of over billing and auto debits beyond what's authorization was given in my opinion that's stealing , and to to honest your internet service is no better than what my local phone company has I really thought gen 5 was suppose to be fast but it isn't a prepaid cell phone internet service is faster and more reliable dang y'all just won't listen to your customers
- Amanda7 years agoModerator
Hi Rantsn,
The amount of promotions and credits given at the time of the sale meant that you only paid about $20 out of pocket. The full amount for the month was applied to the bill you mentioned, so this offset the difference, meaning you did not pay for the same month twice (again this is why the bill was not $180). You can see this information by clicking on My Account at the top of this page and reviewing your past invoices.
Thank you
Amanda
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