Sales Call Review

Hey Gabe, Im not trying to be irritating, but this started weeks ago.

The tech came to my house and made false statements about networking thinking I was your average consumer.

I don't know it all, but I do know security, networking, and WIFI is not secure, and me running a VPN through my internet causes no problems with my signal.

Additionally, he refused to check the antenna alignment, he did not want to climb the ladder, he did not even bring a ladder. He said all the problems were the modem/router. HE changed it out and left, I had the exact same problems after he left. I called in and have been given the run around ever since.

It's frustrating as a consumer, no one will have a tech come out, only tell me I'm getting what I should even though it's not 1 to 3 mbps, and then justifying every saying its all in the fair use docs, look at legal docs. I just want my internet fixed, which means tech is going to have to adjust the antenna but we can waste my time, your time and everyone here keeps attacking me, not resolving the problems I have.

I just want to watch tv, work, live in peace not argue with people who are paid to post on a forum, trying to make me look importunate.

I am simply reporting a tech who wouldn't do his job, a customer service agent who was rude and wouldn't do her job, and then report a salesman who gave me misleading information. I am trying to let you all know so the company can fix these training issues, so this doesn't happen to other customers.