Forum Discussion

pennlaw2017's avatar
pennlaw2017
New Poster
8 years ago

Upgrade from Gen 4 to Gen 5 and lost token

Just upgraded from Gen4 to Gen5 this afternoon and lost  2.3 gig token that was there this morning. My monthly bill comes out on the 13th of each month so my data reset to the 20 gig i had under the ...
  • pennlaw2017's avatar
    pennlaw2017
    8 years ago

    Liz- thank you very much for a very fast response. And thanks also for the private message and for what you did. I really was not complaining when I wrote the original post. I was just curious what happened and you did a fine job making it right.It is  nice to see people like you doing such good work dealing with customers. It was very refreshing to see such a response.

    Thanks again...... 

Liz's avatar
Liz
Moderator

Hi pennlaw2017,

 

Thanks for posting and welcome to the community! Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

pennlaw2017's avatar
pennlaw2017
New Poster
8 years ago

Liz- thank you very much for a very fast response. And thanks also for the private message and for what you did. I really was not complaining when I wrote the original post. I was just curious what happened and you did a fine job making it right.It is  nice to see people like you doing such good work dealing with customers. It was very refreshing to see such a response.

Thanks again...... 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    You're very welcome, pennlaw2017. Don't hesitate to drop by the community again, we're here for you.

     

    Have a great weekend!