Forum Discussion

MrsNoName's avatar
MrsNoName
Sophomore
4 years ago

Tokens

This is the second time Hughesnet has emailed me about a special offer on data tokens.  The email says these are the prices:

I follow the instructions, both clicking on the links ot purchase and going to Usage, then purchase tokens, and this is what is offered:

These 2 don’t match.  There is nothing in the purchase process to suggest the final result will be different than this second view of offerings.  I'm not going to go ahead and then have to argue about it later.

 

What am I missing????  Any advice would be appreciated.

 

Thank you!

  • MrsNoName 

     

    The sale prices are never reflected on the normal data token page.  The extra data from the sale can take a few days to be added, but it is added automatically.  

  • The email says to allow up to 5 days for the tokens to be applied.  Since the regular tokens are applied pretty much within seconds (this has always been the same in my experience), perhaps the wording could be tweaked a bit to indicate that the extra tokens will take a bit longer to land. I wonder if the extra tokens are applied manually?

     

    FWIW, the last time I bought tokens during a sale was in December 2020, and it took 3 days for the extra tokens to be applied.  I just bought some tokens to add to my stash, and the main amount was delivered within seconds as usual. I imagine the rest will be there  soon. 

     

    MrsNoName , if you buy tokens during the sale and don't get the extra ones within 5 days, you can always come back here and notify the mods. They'll fix the issue lickety-split. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV

    MrsNoName 

     

    The sale prices are never reflected on the normal data token page.  The extra data from the sale can take a few days to be added, but it is added automatically.  

    • MrsNoName's avatar
      MrsNoName
      Sophomore

      Thanks for the quick reply, GabeU.  Hughesnet could make that clearer, I think.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        The email says to allow up to 5 days for the tokens to be applied.  Since the regular tokens are applied pretty much within seconds (this has always been the same in my experience), perhaps the wording could be tweaked a bit to indicate that the extra tokens will take a bit longer to land. I wonder if the extra tokens are applied manually?

         

        FWIW, the last time I bought tokens during a sale was in December 2020, and it took 3 days for the extra tokens to be applied.  I just bought some tokens to add to my stash, and the main amount was delivered within seconds as usual. I imagine the rest will be there  soon. 

         

        MrsNoName , if you buy tokens during the sale and don't get the extra ones within 5 days, you can always come back here and notify the mods. They'll fix the issue lickety-split.