Forum Discussion
Why am I getting charged termination fee for something that was Hughesnet fault?
Good morning Courtney58,
Thank you for your patience while your case was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Courtney58 wrote:...I put technician on the phone with landlord and they decided to put it on the porch railing...
The tech and lanlord agreed put the dish there, but you were the final go-ahead. You had the final say. You ultimately allowed it, tacitly signing the contract, despite it being the wrong thing to do.
So, how was that HughesNet's fault exactly?
The Hughesnet tech should have been able to see the line of trees in the path of the satellite and known that once the leaves came in the signal would be blocked. It is not MY job to think of these things. I don't know anything about satellite. So yes it was Hughesnet's fault for placing the dish in a spot that had trees that were going to develop leaves in the spring and block signal. Who's fault do you think it is? Everyone I talked to--the techs and billing said it wasn't my fault and were sorry it happened but couldn't refund the termination fee. Don't know why I should have to pay for something not my fault.
