I know the "ranks" are purely based upon post count in certain areas, but what are the ranks? It seems they are only "updated" once a week on Lithium and it's confusing to tell what rank is what lol...
Thank you for reaching out to us. I believe there may have been some misunderstandings between you and the representatives. When reviewing the case notes of the conversations you had with them, I saw no mention of anyone promising you that you would only need to pay $25 for service. I do, however, see a $25 dollar credit was offered for the following month of service. Since that did not happen, you were then given $25 off your monthly bill for the next 3 months. The 3-month $25 credit will be applied to your April, May, and June bill. What I can confirm here is that this 3-month discount has been set up correctly and will be starting on your April bill.
In an answer to your questions, if you deposit an amount of money into your HughesNet balance that is not already due, it classifies as advanced payment and will automatically go to the amount generated from your next bill. If you overpay for a current bill, that extra amount will also stay on the account until another bill generates to use it. There are very few reasons why a refund would be processed and advanced payments are not among them. Your HughesNet account is not similar to a bank account in which you can withdraw funds or request refunds for any transaction. Once the money is applied to your account, it is there permanently and will be applied to every bill generated until the amount you deposited is gone. In rare cases, refunds may be processed due to an error in billing or certain cancellation situations.
The stuff on the Internet is a lot like the Wild West.
You just have to know how to tell the wheat from the chaff. That to me is where (with all Community Disclaimers aside) the Community Rankings come into play. Nothing of course is absoute, but with limited Mod comments to validate comments made by users and former "Champs" how are they to assess the "Help" posted in our now user to user Community.
For me, that means I am wasting a lot of time making long detailed posts that carry the same validity, the same weight if you will, as perhaps a post by curtis-m.
Gwalk900, Yep, the rankings aren't very helpful right now, and new posters may not know who to trust or where to turn. I hope that as the community evolves, maybe HN will restore the Champion title or create an equivalent.
For me, that means I am wasting a lot of time making long detailed posts that carry the same validity, the same weight if you will, as perhaps a post by curtis-m.
That is VERY unfortunate, and IMHO, quite unfair.
All of that time that you and the other formerly titled Champions spent helping others and earning that former title and you are now relegated to the same level as someone who creates threads that are anything but productive and/or helpful. It's not right. I know that you and the others didn't help multitudes of people to earn that title, but the title was earned, nonetheless, and earned through hard work and dedication, and now....
There needs to be a title that confers that you and the others who had the former title are people who can be trusted to help with issues and that you know what you are talking about. And now, with the revelation that the mods are stepping back, a title conveying such is even more important than before. I hope you and the others like you eventually get such a title.
The stuff on the Internet is a lot like the Wild West.
You just have to know how to tell the wheat from the chaff. That to me is where (with all Community Disclaimers aside) the Community Rankings come into play. Nothing of course is absoute, but with limited Mod comments to validate comments made by users and former "Champs" how are they to assess the "Help" posted in our now user to user Community.
For me, that means I am wasting a lot of time making long detailed posts that carry the same validity, the same weight if you will, as perhaps a post by curtis-m.
I couldn't agree more. It's now much harder for the person seeking help to know who to trust, and they won't know to trust those exceptional people who previously earned that trust through their hard work. It's disheartening.
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Poster","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:123243":{"__typename":"User","id":"user:123243","uid":123243,"login":"Mamabear4200","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:22"},"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-27T17:02:19.583-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:132447":{"__typename":"ForumTopicMessage","uid":132447,"subject":"Refund situation","id":"message:132447","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:123243"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:132447"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132447"},"body@stripHtml({\"truncateLength\":200})":" So I deposited $70 into my HughesNet account, thinking it can be automatically withdrawn from that account and then the remaining would be taken out of my bank account. Come to find out that HughesNe...","body@stringLength":"1348","rawBody":"
So I deposited $70 into my HughesNet account, thinking it can be automatically withdrawn from that account and then the remaining would be taken out of my bank account. Come to find out that HughesNet had taken the $70 + $94.95. Worried this would happen I emailed HughesNet asking for you guys to deposit the $70 back to my account, because of course there was no way to do so on my own. I had no response!! After calling customer service to ask for a refund they said that it was impossible since the transaction was already made. The fellow I talked to said he could give me credit so that I would only have to pay $25 the following month.
Well that didn't happen and the full amount was still taken from my account. Which really urkes me. I call again this month and this time I'm given a confirmation number (which didn't happen the month prior). The woman tells me she can give me credit for 3 months, I won't have to pay anything until June. I'm told she will send me an email giving me the confirmation number, which also NEVER HAPPEND. Luckily I write it down.
So my question is this. How can I get a refund if this happens again next month? Why is it so hard for this WiFi company to give customers back their own money? Especially for internet that in my experience isn't that great.
So I deposited $70 into my HughesNet account, thinking it can be automatically withdrawn from that account and then the remaining would be taken out of my bank account. Come to find out that HughesNet had taken the $70 + $94.95. Worried this would happen I emailed HughesNet asking for you guys to deposit the $70 back to my account, because of course there was no way to do so on my own. I had no response!! After calling customer service to ask for a refund they said that it was impossible since the transaction was already made. The fellow I talked to said he could give me credit so that I would only have to pay $25 the following month.
Well that didn't happen and the full amount was still taken from my account. Which really urkes me. I call again this month and this time I'm given a confirmation number (which didn't happen the month prior). The woman tells me she can give me credit for 3 months, I won't have to pay anything until June. I'm told she will send me an email giving me the confirmation number, which also NEVER HAPPEND. Luckily I write it down.
So my question is this. How can I get a refund if this happens again next month? Why is it so hard for this WiFi company to give customers back their own money? Especially for internet that in my experience isn't that great.
Thank you for reaching out to us. I believe there may have been some misunderstandings between you and the representatives. When reviewing the case notes of the conversations you had with them, I saw no mention of anyone promising you that you would only need to pay $25 for service. I do, however, see a $25 dollar credit was offered for the following month of service. Since that did not happen, you were then given $25 off your monthly bill for the next 3 months. The 3-month $25 credit will be applied to your April, May, and June bill. What I can confirm here is that this 3-month discount has been set up correctly and will be starting on your April bill.
\n\n
\n\n
In an answer to your questions, if you deposit an amount of money into your HughesNet balance that is not already due, it classifies as advanced payment and will automatically go to the amount generated from your next bill. If you overpay for a current bill, that extra amount will also stay on the account until another bill generates to use it. There are very few reasons why a refund would be processed and advanced payments are not among them. Your HughesNet account is not similar to a bank account in which you can withdraw funds or request refunds for any transaction. Once the money is applied to your account, it is there permanently and will be applied to every bill generated until the amount you deposited is gone. In rare cases, refunds may be processed due to an error in billing or certain cancellation situations.
\n\n
\n\n
-Damian
","body@stringLength":"1824","rawBody":"
,
\n\n
\n\n
Thank you for reaching out to us. I believe there may have been some misunderstandings between you and the representatives. When reviewing the case notes of the conversations you had with them, I saw no mention of anyone promising you that you would only need to pay $25 for service. I do, however, see a $25 dollar credit was offered for the following month of service. Since that did not happen, you were then given $25 off your monthly bill for the next 3 months. The 3-month $25 credit will be applied to your April, May, and June bill. What I can confirm here is that this 3-month discount has been set up correctly and will be starting on your April bill.
\n\n
\n\n
In an answer to your questions, if you deposit an amount of money into your HughesNet balance that is not already due, it classifies as advanced payment and will automatically go to the amount generated from your next bill. If you overpay for a current bill, that extra amount will also stay on the account until another bill generates to use it. There are very few reasons why a refund would be processed and advanced payments are not among them. Your HughesNet account is not similar to a bank account in which you can withdraw funds or request refunds for any transaction. Once the money is applied to your account, it is there permanently and will be applied to every bill generated until the amount you deposited is gone. In rare cases, refunds may be processed due to an error in billing or certain cancellation situations.
\n\n
\n\n
-Damian
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We're closing this thread since we never got a reply from you. If you would like additional information, please create a new thread.
\n\n
\n\n
-Damian
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