Refund situation

Mamabear4200,

Thank you for reaching out to us. I believe there may have been some misunderstandings between you and the representatives. When reviewing the case notes of the conversations you had with them, I saw no mention of anyone promising you that you would only need to pay $25 for service. I do, however, see a $25 dollar credit was offered for the following month of service. Since that did not happen, you were then given $25 off your monthly bill for the next 3 months. The 3-month $25 credit will be applied to your April, May, and June bill. What I can confirm here is that this 3-month discount has been set up correctly and will be starting on your April bill.

In an answer to your questions, if you deposit an amount of money into your HughesNet balance that is not already due, it classifies as advanced payment and will automatically go to the amount generated from your next bill. If you overpay for a current bill, that extra amount will also stay on the account until another bill generates to use it. There are very few reasons why a refund would be processed and advanced payments are not among them. Your HughesNet account is not similar to a bank account in which you can withdraw funds or request refunds for any transaction. Once the money is applied to your account, it is there permanently and will be applied to every bill generated until the amount you deposited is gone. In rare cases, refunds may be processed due to an error in billing or certain cancellation situations. 

-Damian