Forum Discussion
Reocurring One Time Fee????
Can someone please explain to me how a one time fee is re occurring? I see this on all my bills and again on todays bill (which just arrived in the mail WELL AFTER) I asked to have them emailed to me...
Hi cuddlebug,
Some answers for your questions:
1. The Voice tax come with your HughesNet Voice service. The tax is dependent on your location. Personally, this is my first time seeing a tax from three levels: federal, state, county.
2. Property taxes and surcharges also depend on your location. I believe yes, this would be for the installed dish; everyone is charged this.
3. "Home Voice with Commitment" refers to the HughesNet Voice (telephone) service you added on in July.
4. I see a 1 GB token was purchase 9/26, is that the one you're referring to? How did you pay for it? Normally, when you purchase tokens, either via the Status Meter or in the Support Center, it is charged to your your credit card (IF you are on autopay) and will appear on your invoice. Since you are on invoice billing, the charge is just noted on your invoice and is normally paid when you send in your check.
5. I'm not sure what you mean by "why would I be charged at the end". As a lease subscriber, you're paying $9.99 to rent the HughesNet equipment from us and are able to get equipment upgrades for free. Purchase customers pay a large sum for the equipment upfront and would have to pay to upgrade their equipment. If a lease subscriber ends their service, and the equipment we need back is returned, then you aren't hit with the Unreturned Equipment Fees. Purchase subscribers don't have to worry about this. Yes, it's true that you may dispose/recycle the dish however you like; it's just our policy that this is the subscribers responsibility. I don't know why, I would assume that it's a responsibility we'd rather not bear. We'd like to think you'll be with us forever and never have to get rid of your dish! Haha.
6. cuddlebug, I already took care of your invoice when you first came to the community. I could not waive all your invoice fees, so you will continue to see it on you bills, but I gave you a credit to cover all your upcoming invoice fees until your moving month.
7. Your normal bill is actually around $99 minus taxes. For the first three months of your internet and voice service, you had a promotional monthly discount of $20. October is your first month without the discounts.
8. The rest of the charges outside of the $99 are the taxes I listed above and the 1 GB token charge.
9. Last time I looked at your balance, you did have $90 of credit. This was the $45 credit I gave you for the upcoming invoice fees plus the $45 you paid us one time via our website when you thought my credit was the balance due. This $90 credit on your account absorbed most of your October bill. Again, since your three months of promotional discounts are up, that's why the bill has the additional $20.
Whew! I hope I covered everything. Let me know if you have additional concerns.
Thanks,
Liz
Some answers for your questions:
1. The Voice tax come with your HughesNet Voice service. The tax is dependent on your location. Personally, this is my first time seeing a tax from three levels: federal, state, county.
2. Property taxes and surcharges also depend on your location. I believe yes, this would be for the installed dish; everyone is charged this.
3. "Home Voice with Commitment" refers to the HughesNet Voice (telephone) service you added on in July.
4. I see a 1 GB token was purchase 9/26, is that the one you're referring to? How did you pay for it? Normally, when you purchase tokens, either via the Status Meter or in the Support Center, it is charged to your your credit card (IF you are on autopay) and will appear on your invoice. Since you are on invoice billing, the charge is just noted on your invoice and is normally paid when you send in your check.
5. I'm not sure what you mean by "why would I be charged at the end". As a lease subscriber, you're paying $9.99 to rent the HughesNet equipment from us and are able to get equipment upgrades for free. Purchase customers pay a large sum for the equipment upfront and would have to pay to upgrade their equipment. If a lease subscriber ends their service, and the equipment we need back is returned, then you aren't hit with the Unreturned Equipment Fees. Purchase subscribers don't have to worry about this. Yes, it's true that you may dispose/recycle the dish however you like; it's just our policy that this is the subscribers responsibility. I don't know why, I would assume that it's a responsibility we'd rather not bear. We'd like to think you'll be with us forever and never have to get rid of your dish! Haha.
6. cuddlebug, I already took care of your invoice when you first came to the community. I could not waive all your invoice fees, so you will continue to see it on you bills, but I gave you a credit to cover all your upcoming invoice fees until your moving month.
7. Your normal bill is actually around $99 minus taxes. For the first three months of your internet and voice service, you had a promotional monthly discount of $20. October is your first month without the discounts.
8. The rest of the charges outside of the $99 are the taxes I listed above and the 1 GB token charge.
9. Last time I looked at your balance, you did have $90 of credit. This was the $45 credit I gave you for the upcoming invoice fees plus the $45 you paid us one time via our website when you thought my credit was the balance due. This $90 credit on your account absorbed most of your October bill. Again, since your three months of promotional discounts are up, that's why the bill has the additional $20.
Whew! I hope I covered everything. Let me know if you have additional concerns.
Thanks,
Liz
