Forum Discussion

Kramhug's avatar
Kramhug
Freshman
7 years ago

Robbery and lies

In December the modem broke after only 5 months service. Tech support talked me through some repair steps and determined that I needed a new modem which they stated would be sent to me without charge...
Liz's avatar
Liz
Moderator
7 years ago

Hi Kramhug,

 

  I'm glad you found the community, thank you for posting. I've pulled up your case to investigate further and I do see you have an ECC case with us. Let me dig into this more for you and see what resolution we can reach.

 

  Your patience and understanding are much appreciated.

 

 

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Kramhug,

     

    The ECC agent handling your case has been trying to reach out to you and has left messages. As of Wednesday he hasn't yet been able to reach you. 

     

     

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Good morning Kramhug,

       

      Glad to hear our ECC agent spoke with you already. I'll go ahead and close this thread.