Forum Discussion

wayne903's avatar
wayne903
New Poster
6 years ago

Lied to and unhappy

Was told i would be able to play online games but that is not the case and now im stuck in this 2 yr contract that does me no good
Performance
  • GabeU's avatar
    GabeU
    6 years ago

    wayne903 

     

    If it hasn't been more than a few months since your sales call the reps can likely pull that call for review, and if it's determined that the sales rep didn't set appropriate expectations you may have recourse.

     

    The reps are on M-F from approximately 9AM to 5PM EST, so the earliest you'll hear from one is Monday.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    wayne903 

     

    If it hasn't been more than a few months since your sales call the reps can likely pull that call for review, and if it's determined that the sales rep didn't set appropriate expectations you may have recourse.

     

    The reps are on M-F from approximately 9AM to 5PM EST, so the earliest you'll hear from one is Monday.

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    Hello wayne903,

     

     

    Thank you for contacting us. I will review the sales call to determine if the correct expectations were set. Please allow up to a full business week for this investigation to be completed.  

     

     

    -Damian 

    • Damian's avatar
      Damian
      Moderator
      6 years ago

      wayne903,

       

      Thank you for your patience while dealing with this issue. I have private messaged you details regarding this issue. 

       

      -Damian