I am having the same problem. Service installed on Jan 28 and i cant use it for anything i got it for. I wanted the bundle with directv, internet and phone and was told i had to use hughesnet. I found out i coukd use att which is already my cell provider. Since the sattelite was hooked up my cell booster wont work now i cant make phone calls either only text. This service is horrible and want out. I was told i could set servive up with hughes first then call the tv provider and get the bundle. Had i talked to the tv provider first i would not be stuck with this hughesnet service that wont work. They told me that everything looks good on their end and i have horrible speed and cant use netflix or wifi calling. Reason i got it. Had i gone with directv and att i could use everything i need and have a way cheaper bill and better speeds. I only got this for my mom staying with me for a while and she cant even use it for her needs. I need out and i am on a limited income. Very unfair to not have a trial period.