Forum Discussion
THIS IS GETTING OUT OF HAND !!!!!
I have a HIGE problem with you guys. First off, I have to call almost EVERY month because you guys never seem to bill me accordingly. Next, why is it a such a big problem for a PAYING customer to rec...
So about 2 hours after posting this My services were disconnected yet I haven’t gotten a response and people that posted after me are receiving responses? 🤔
Hello rwade12,
We're disappointed to hear about the experience you've had and I can see that there are some missed opportunities here from our support to make things clear. Yes - we do have a limit of 3 due date extensions and 2 billing date changes per year. If the issue of the bill is payday vs due date, you can opt to have your billing date changed to a better time of the month instead. If the problem is unpredictability, you do have the option of switching to paper bills (you will lose the $5 discount/mo for leaving autopay) and having 30 days to pay the bill.
I have asked our billing team to review your account and provide me with a summary of your billing history and the reasons for these charges. As soon as this has been provided to me I will relay it to you. Your patience and understanding are much appreciated.
Thank you,
Amanda
