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rwade12's avatar
rwade12
New Poster
8 years ago

THIS IS GETTING OUT OF HAND !!!!!

I have a HIGE problem with you guys. First off, I have to call almost EVERY month because you guys never seem to bill me accordingly. Next, why is it a such a big problem for a PAYING customer to rec...
needs attention now
rwade12's avatar
rwade12
New Poster
8 years ago
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So about 2 hours after posting this My services were disconnected yet I haven’t gotten a response and people that posted after me are receiving responses? 🤔
Amanda's avatar
Amanda
Moderator
8 years ago
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Hi rwade12,

I've sent you a private message with a full breakdown

 

Thank you

Amanda

  • rwade12's avatar
    rwade12
    New Poster
    8 years ago
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    Appreciate the response. I responded in the private message.
    • Amanda's avatar
      Amanda
      Moderator
      8 years ago
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      Hi rwade12,

       

      Can you double check that the reply was sent? I do not have anything in my inbox.

       

      Thanks

      Amanda

      • rwade12's avatar
        rwade12
        New Poster
        8 years ago
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        Yes it sent. I resent it and sent another message that asked if you got it after. If you need me to I can post my response here in order for you to receive it.
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!!!!!","id":"message:95917","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:60226"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:95917"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:95917"},"body@stripHtml({\"truncateLength\":200})":" I have a HIGE problem with you guys. First off, I have to call almost EVERY month because you guys never seem to bill me accordingly. Next, why is it a such a big problem for a PAYING customer to rec...","body@stringLength":"2890","rawBody":"

I have a HIGE problem with you guys. First off, I have to call almost EVERY month because you guys never seem to bill me accordingly. Next, why is it a such a big problem for a PAYING customer to receive an bill extension whenever they want instead of the limited 3 times you guys give because you NEVER know what happens with people and their children. Next, last month, I paid my bill only to get my internet restored only to find out I’m not receiving even close to the speeds I’m supposed to be receiving. I called in which I was told Icall back but I was unable to due to no longer having a phone. Haven’t been able to watch a whole movie or even a whole YouTube video without AT LEAST 10 minutes of buffering. Which makes me completely irate. Pandora won't even play fluently and it takes 2 minutes to load a simple webpage. Recently, maybe over the past 2 weeks, it has been raining where I live and have/use my services. Even with the lightest of sprinkles or mist my service has been at an EXTRA slower speed than usual and anytime it really starts pouring down, my service doesnt work at all until the rain clears, sometimes not even until the next day which definitely not what I'm paying for. The reason I'm contacting you guys now in this manner because I still have no phone and was told by the guy on that runs the facebook page this is my next option. But I'm contacting you because I went to check my bill after receiving an email only to be met by the infamous “Hughesnet failure to pay message”. How in the **bleep** am I supposed to look at, pay or ..... do ANYTHING with my bill if I can’t get on the page? Why are you blocking your own page? How do you expect me to look at my bill if I can’t get to the page ? I had to go to a local MCDONALD's in order to send this message because you guys won't even let me on this page without the infamous message! So when I FINALLY was able to figure out how to see my bill (by deleting important files from my phone to make room for a completely useless Hughesnet app) I had finally received the last straw. My bill is $221 from a balance of 0 last month. ZERO ! This is RIDICULOUS!!! No extra charges or nothing but I’m being charged $221 on a plan I signed up for that supposed to be either $99. Not only was I **bleep**ED out of my data and haven’t been able to receive at least decent speeds BUT you guys wanna charge me an extra $120 for it? I think not ! Don’t get me wrong I would like to keep you guys as a service provider but y’all don’t even try to keep me as a customer. My service is scheduled to be disconnected in the next day or two. Something needs to be fixed and or done or I will be changing service providers because I WILL NOT be paying for a service I can't use a lot of the times, a service I can't use fully a lot of the times or a service I'm being overcharged for!!!

","kudosSumWeight":0,"postTime":"2018-02-26T00:13:28.365-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:needs attention now","text":"needs attention now","time":"2018-02-26T00:13:28.365-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":3,"currentRevision":{"__ref":"Revision:revision:95917_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5060},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:95917":{"__typename":"Conversation","id":"conversation:95917","solved":false,"topic":{"__ref":"ForumTopicMessage:message:95917"},"lastPostingActivityTime":"2018-03-13T10:09:45.160-04:00","lastPostTime":"2018-03-13T10:09:45.160-04:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:95917":{"__typename":"ModerationData","id":"moderation_data:95917","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:95917_1":{"__typename":"Revision","id":"revision:95917_1","lastEditTime":"2018-02-26T00:13:28.365-05:00"},"ForumReplyMessage:message:96145":{"__typename":"ForumReplyMessage","id":"message:96145","conversation":{"__ref":"Conversation:conversation:95917"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":96145,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: THIS IS GETTING OUT OF HAND !!!!!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:96145"},"parent":{"__ref":"ForumReplyMessage:message:95939"},"body":"

Hi rwade12,

\n\n

I've sent you a private message with a full breakdown

\n\n

 

\n\n

Thank you

\n\n

Amanda

","body@stringLength":"128","rawBody":"

Hi rwade12,

\n\n

I've sent you a private message with a full breakdown

\n\n

 

\n\n

Thank you

\n\n

Amanda

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I responded in the private message.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"60","kudosSumWeight":0,"postTime":"2018-03-01T18:15:19.699-05:00","lastPublishTime":"2018-03-01T18:15:19.699-05:00","metrics":{"__typename":"MessageMetrics","views":4848},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:95917/message:96147","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDk2MjE4LDk2MjE4","node":{"__ref":"ForumReplyMessage:message:96218"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"60","rawBody":"Appreciate the response. I responded in the private message.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:96147_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:96218":{"__typename":"ModerationData","id":"moderation_data:96218","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:96218":{"__typename":"ForumReplyMessage","uid":96218,"id":"message:96218","revisionNum":1,"author":{"__ref":"User:user:17171"},"readOnly":true,"repliesCount":4,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:96147"},"conversation":{"__ref":"Conversation:conversation:95917"},"subject":"Re: THIS IS GETTING OUT OF HAND !!!!!","moderationData":{"__ref":"ModerationData:moderation_data:96218"},"body":"

Hi rwade12,

\n\n

 

\n\n

Can you double check that the reply was sent? I do not have anything in my inbox.

\n\n

 

\n\n

Thanks

\n\n

Amanda

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"postTime":"2018-03-02T15:48:30.305-05:00","lastPublishTime":"2018-03-02T15:48:30.305-05:00","metrics":{"__typename":"MessageMetrics","views":4832},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:95917/message:96218","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDk2MzM2LDk2MzM2","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDk2MzM2LDk2MzM2","node":{"__ref":"ForumReplyMessage:message:96336"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"168","rawBody":"

Hi rwade12,

\n\n

 

\n\n

Can you double check that the reply was sent? I do not have anything in my inbox.

\n\n

 

\n\n

Thanks

\n\n

Amanda

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:96218_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:96336":{"__typename":"ModerationData","id":"moderation_data:96336","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:96336":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60226"},"id":"message:96336","revisionNum":1,"uid":96336,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:96218"},"conversation":{"__ref":"Conversation:conversation:95917"},"subject":"Re: THIS IS GETTING OUT OF HAND !!!!!","moderationData":{"__ref":"ModerationData:moderation_data:96336"},"body":"Yes it sent. I resent it and sent another message that asked if you got it after. If you need me to I can post my response here in order for you to receive it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"159","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-03-04T14:43:59.347-05:00","lastPublishTime":"2018-03-04T14:43:59.347-05:00","metrics":{"__typename":"MessageMetrics","views":4818},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:95917/message:96336","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"159","rawBody":"Yes it sent. I resent it and sent another message that asked if you got it after. 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