Underhanded, Misleading and Dishonest
Dear Hughesnet Customer Care, First, it is unbelievable to me that when speaking to a Customer Service Agent that they have no one over them that can take a call that needs more clarification...
Forum Discussion
There is no 'month to month' contract with HughesNet. All service requires a 24 month commitment at the beginning of the service, or when a major upgrade is performed, such as from a legacy plan to Gen5 service. This has nothing to do with moving. They offer a moving service, but if moving the service is not desired and cancellation of the service is requested before the fulfillment of that 24 month commitment there is an Early Termination Fee, which is dependent on how much time is left in the commitment. It's $400 for the first 90 days after service activation, then $15 less each month thereafter. Unless you purchased the equipment, the modem, the power supply for the modem and the radio from the dish must be returned or there is a fee charged for them.
All of this information is freely available in the HughesNet Subscriber Agreement. You can read the subscriber agreement here.
For the moving service there is no charge for a standard relocation installation, though there may be charges if there is a non-standard installation, though I don't know what qualifies as non-standard. There is, however, a new 24 month commitment requirement and a $99 activation fee. You can read about the moving service here.
For reference, I'm not a HughesNet rep and have no connection to them other than being a former HughesNet subscriber and a longtime community member.
Okay, I guess I will wait to hear from a Hughesnet Rep then, thanks for your input.
dodds206,
Thanks for reaching out! I see these are your first posts. Welcome to the Community! In regards to our customer service agents, we like to attempt to resolve the issue at hand before escalating a call to a supervisor. All agents should be able to transfer a call to a supervisor, as long as there is one available.
I would like to concur with Gabe's comments as well. All services require a 24 month commitment at the beginning of service. We do not offer a month to month contract. Moving services have no charge for relocation unless there are non-standard practices required to complete the installation at the new location. Outside of that, there is the $99 activation fee Gabe mentioned.
We'd love to help look into your account to see what we can do to help further and notate in regards to the agent who initially spoke with you. However, it seems we are unable to locate your account through your Community profile. Please send a private message to the link attached below with your account number or a phone number tied to the account.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Sent
