We signed up for internet service in November 2019 and were told that we would absolutely love the service compared to our previous provider. Soon after our first month payment was drafted, a charge ...
What exactly are you looking to do here? This site is for account and tech support. What kind of account or tech support are you looking for?
These are the extra services that can be purchased from HN (see picture). As you can see, none of them is called Identity Protect. The company wouldn't be charging you for a service that (a) they don't sell and (b) you didn't subscribe to.
Likely the charge is for something else, and you either forgot you ordered it or you forgot that you used and/or exposed your card somewhere.