Forum Discussion
Upgrade charge is ridiculous!!
I have been a customer for several years now. And that's because Hughes Net is my only choice where I live right now. I called to upgrade my service to the new "BETTER JUPITER SERVICE" and was told i...
Kristis67ss,
Thanks for reaching out! It seems these are your first posts. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great! Upon looking into previous call notes, it seems we have an open case that's been escalated. Our escalation team has been attempting to reach out, and as recently as today left a voicemail with instructions on how to reach them. Please let us know if you've received these voicemails, and if you're able to reach our escalation team!
Thanks,
Remy
