We have had HughesNet for several years. Nothing has changed with our computer settings. Everything updates in the middle of the night during free time. Our wifi has a 24 character password! Our neighbors all have DSL. Our allowance is being used up overnight while no one is using it. Went to bed with 32% and have Zero this morning.

Lea,With all the other hoops you are being asked to jump through it would be interesting to check when Windows Update has been checking for updates the next few days. Start, All Programs, Windows update will show you the last time windows checked by time and date. That doesn't mean it made the update at that time since it is on the BITS download system which only downloads when nothing else is going on, pauses if there is, and resumes the next time the pc is on. Defender, which should be off since you have McAfee, and a few other windows programs update the same way.What home page do you use in your browser?A few of the news channels you mentioned checking as well as the Hughes home page have way too many large changing pictures and little videos running on them these days for limited broadband.Even the home page of Microsoft Bing has far too many images. If you leave any of these open in a tab while looking at others or nothing there is a lot of usage. A search engine page that is very plain and mostly text is the way to go. They are getting hard to find as Google Search is adding more junk all the time. What email program do you use? Some of them check for new mail every 15 minutes but some almost instantly whenever they are open. Send yourself an email and see how long it takes to arrive back in your inbox with the program open.McAffee should have a History Log and/or a Performance graph that will show you everytime something tries to come through it. You will be amazed at the activity that goes on in the background.It should tell you each event and when it happened. If you have some of the common malware trying to gain access it may block it but there will be activity ( usage) every few seconds. Actor PID is a typical one. You can look it up on the web and see how much trouble it has been for many folks that are completely unaware it is trying to mess with their computer.We all think nothing has changed in the way we browse and use our computers but the sites we browse have become more and more cluttered every year and the size and frequency of updates to windows and other software we have installed has become ridiculous, at least in my opinion.Ron

I also wanted to mentioned that I can't agree that my data is refilling right. It did last night, but the night before the data gods blessed me with an extra 10%. Not complaining about that, but when the data gods giveth that means they can also taketh away.

Lea are you using Facebook? Their videos play all by themselves and use all sorts of data ... I know that won't make the math make sense but I had an issue with that .... there's a way to stop them from playing automatically now!

Hi Lea,Thank you for updating us so far. You mentioned that you unplugged the LAN cable with 22% of your data allowance left. So overnight your modem was left isolated until you plugged back in the morning and found the same amount, 22%. This tells us that no data was used and eliminates the modem as a source of unidentified data usage.I don't know why your data reset up to 82%, but look on the bright side, you were given more data than expected! As Staci mentioned, Facebook does have autoplaying videos in their timeline feature, which can use more data than you expect. In addition to that, keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebookor adjusting your Netflix playback quality to SD:https://help.netflix.com/en/node/87To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes communityrecommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:supportcenter.myhughesnet.comAnother community member has also shared a list of things you might not have thought to check that uses data, so we highly suggest checking it out here: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-commonFeel free to let us know if you need additional assistance, we're happy to help.Thanks,Liz

Great that means that your data is refilling right. next let figure out whats causing the data usage, What brand and model router are you using and can you list all of the devices that you have connected to it either by wire or wireless

Usage depleted overnight. All updates set during free time.

Lea
New Member
11 years ago
I also update McAfee manually.
Ron4
New Member
11 years ago
When your data went from 80 to 46% two days ago, could you post screen captures of your McAfee history log during that time. It may take more than one screen shot to cover the period unless you can make a .pdf print of it. That should show what was coming in and going out during that time.
Ron
CharlesMcCool
New Poster
11 years ago
Lea when your status meter says 100% how many MBs does it show you have?
Lea
New Member
11 years ago
At 7:00 am this morning my status meter refilled to 96% and my router traffic meter rolled over to zero. I was not on line. I opened my status meter and watched it drop from my desktop. I took screen shots of the router, the status meter and glasswire. I was on line during free time. You will notice that on glasswire since it starts a midnight. Notice the date and time are on all of the screen shots.
I left for work at 7:45. No one has been home today. I took the next screenshots showing usage while no one was home.
Lea
New Member
11 years ago
This is the second set of screen shots when I returned home. For some reason they would not post with the last ones.
Lea
New Member
11 years ago
When my status meter is full, it says 500 MB. If i use less that 50% it rolls over to 100%. If I use more that 50% it goes up 50% plus the left over from the day before. If there is nothing left over, I start the day with 50% which is 250 MB
Not sure how to do the McAfee history log. I will check it out later. I'm out of time for now.
Ron4
New Member
11 years ago
Double click the McAfee icon in the task bar or on desktop and select all history.
http://download.mcafee.com/products/webhelp/5/1033/index.html#GUID-ADC79F28-A01D-4E2C-B57C-614BAEAF3...
I only used McAfee when it is pre-installed on a new computer until the time runs out, but that is the way it worked for me. Check the above site to see how to do it and use the other features. You could also look in Help.
Go back in time to the incident the other day and also look at why you lost data allowance today while at work.
Your screen captures are a bit small for my old eyes but Charles McCool appears to see them ok. If you can make a .pdf of the list then the text size is easily enlarged.
Photo captures in .png or .jpg do not enlarge well.
Ron
Lea
New Member
11 years ago
Ron, I think if you double click on my screen shots they will enlarge for you to see.
This is the history that I got from McAfee for this morning. It all looks the same. One block after another from similar addresses.
CharlesMcCool
New Poster
11 years ago
Lea ever single Byte of data usage Im seeing in the screen shots is caused by Google Chrome. I would add ad blocker pro to Chrome and turn of auto play in Facebook but I dont see a data leak just Chrome using data, a bit more than I would think but still Chrome. you might try firefox for a while and see if it uses less data but its not your hughes equipment
BirdDog
Assistant Professor
11 years ago
Another thing with Chrome, in setting DO NOT sign in!