We have had HughesNet for several years. Nothing has changed with our computer settings. Everything updates in the middle of the night during free time. Our wifi has a 24 character password! Our neighbors all have DSL. Our allowance is being used up overnight while no one is using it. Went to bed with 32% and have Zero this morning.

Lea,With all the other hoops you are being asked to jump through it would be interesting to check when Windows Update has been checking for updates the next few days. Start, All Programs, Windows update will show you the last time windows checked by time and date. That doesn't mean it made the update at that time since it is on the BITS download system which only downloads when nothing else is going on, pauses if there is, and resumes the next time the pc is on. Defender, which should be off since you have McAfee, and a few other windows programs update the same way.What home page do you use in your browser?A few of the news channels you mentioned checking as well as the Hughes home page have way too many large changing pictures and little videos running on them these days for limited broadband.Even the home page of Microsoft Bing has far too many images. If you leave any of these open in a tab while looking at others or nothing there is a lot of usage. A search engine page that is very plain and mostly text is the way to go. They are getting hard to find as Google Search is adding more junk all the time. What email program do you use? Some of them check for new mail every 15 minutes but some almost instantly whenever they are open. Send yourself an email and see how long it takes to arrive back in your inbox with the program open.McAffee should have a History Log and/or a Performance graph that will show you everytime something tries to come through it. You will be amazed at the activity that goes on in the background.It should tell you each event and when it happened. If you have some of the common malware trying to gain access it may block it but there will be activity ( usage) every few seconds. Actor PID is a typical one. You can look it up on the web and see how much trouble it has been for many folks that are completely unaware it is trying to mess with their computer.We all think nothing has changed in the way we browse and use our computers but the sites we browse have become more and more cluttered every year and the size and frequency of updates to windows and other software we have installed has become ridiculous, at least in my opinion.Ron

I also wanted to mentioned that I can't agree that my data is refilling right. It did last night, but the night before the data gods blessed me with an extra 10%. Not complaining about that, but when the data gods giveth that means they can also taketh away.

Lea are you using Facebook? Their videos play all by themselves and use all sorts of data ... I know that won't make the math make sense but I had an issue with that .... there's a way to stop them from playing automatically now!

Hi Lea,Thank you for updating us so far. You mentioned that you unplugged the LAN cable with 22% of your data allowance left. So overnight your modem was left isolated until you plugged back in the morning and found the same amount, 22%. This tells us that no data was used and eliminates the modem as a source of unidentified data usage.I don't know why your data reset up to 82%, but look on the bright side, you were given more data than expected! As Staci mentioned, Facebook does have autoplaying videos in their timeline feature, which can use more data than you expect. In addition to that, keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebookor adjusting your Netflix playback quality to SD:https://help.netflix.com/en/node/87To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes communityrecommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:supportcenter.myhughesnet.comAnother community member has also shared a list of things you might not have thought to check that uses data, so we highly suggest checking it out here: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-commonFeel free to let us know if you need additional assistance, we're happy to help.Thanks,Liz

Great that means that your data is refilling right. next let figure out whats causing the data usage, What brand and model router are you using and can you list all of the devices that you have connected to it either by wire or wireless

Usage depleted overnight. All updates set during free time.

CharlesMcCool
New Poster
11 years ago
Mine was really bad. wires from the road to the house were 1/4mile and shot.
Lea
New Member
11 years ago
I had 94% the first chance I got to use the computer. There was someone on before me this morning. Looks like the refill went ok. My son got married last night, so I wasn't around to see exact numbers. I'll see what happens with it.
CharlesMcCool
New Poster
11 years ago
Sounds good. and tell your son Congratulations
CharlesMcCool
New Poster
11 years ago
on a funny note yesterday I turned my computer on and checked my email then looked at my status meter and it showed that I had used 242MB so I start downloading some software to monitor my network to see what was causing it and while it was downloading I walked in to the kitchen to get a cup of coffee and see my 6 year old daughter is happy and watching My Little Pony on her computer so I get back to my computer and it dawns on me we dont have that DVD so I go back in the living room and see shes on Netflix. I felt so relieved when I realized she had used the data but kinda dumb that I didnt actually check the other computers in the house before I panicked. lol
Lea
New Member
11 years ago
I posted the above comment and immediately used another 1%
Lea
New Member
11 years ago
Sat down to check data usage at 1:30, meter said 85%. I turned wifi off on my phone ( I'm testing everything) it had been on all day. Within 30 seconds my meter dropped to 52%. and within the next few minutes to 47%. I walked away for about 10 minutes, came back to 45%. I know that I did not use that much data!
Lea
New Member
11 years ago
and another 1% for that comment!!
Lea
New Member
11 years ago
Left the computer and came back at 3:05 pm data dropped another 1%. Checked email 4 times and got error messages that it could not connect to hughsnet server. Data dropped from 42% to 39% and I didn't even get my mail. Ok, Hughesnet, whats next? Frustration is setting in!
Lea
New Member
11 years ago
In the last 2 minutes I dropped to 38% by signing into Facebook and no the videos do not automatically play. Was on just for a quick check and signed out. Now data is 38%
CharlesMcCool
New Poster
11 years ago
I dont think it should drop that fast either based on what little you were doing, you mentioned that you have a Iphone, what model? the reason I ask is because the IOS 8.0.0 - 8.0.1 had issues with wifi connections and can cause data lose due to retrying to connect, keep in mind im just guessing here. what I would suggest next is to only connect 1 computer to your router and do some browsing and see if your data seems to be dropping at what you would call a normal level, if 1 computer does ok then add the other one and see, if its ok with the 2nd computer then add your other computers or devices 1 at a time until you start seeing the data dropping at that point remove the devices 1 at a time in reverse order to see if the drop stops. another option is to download a program Net Guard here is a link to it and its free. you will need to install it on all computers you connect to your router and it will tell you what programs are using data and how much. unfortunately Im not familiar with this software but there are a couple of other customers on here that know it very well, they are Gwalk900 and sgoshe they can help you understand how to read it.
http://www.cucusoft.com/netguard.aspx

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