Forum Discussion

willowd's avatar
willowd
New Poster
5 years ago

Wave Data Cap allowance and give payment extensions please!

We are in the middle of a world wide crisis. My family and many others are losing income because they cannot work either do to self isolation, quarantine, or kids at home because schools are closed. ...
  • Liz's avatar
    Liz
    5 years ago

    Good morning willowd,

     

    Thank you for reaching out. We sent out an email to customers Saturday regarding this. We know that you rely on us to keep connected and informed. Our ability to keep our network stable and reliable during these times is our highest priority. To improve network performance during this time of extremely high demand, we implemented the following changes on March 18th: 

     

    1.    Increased speeds for customers who have exceeded their plan data (i.e., we have raised the "caps")  

     

    2.    Prioritized Cloud based business applications to help people working from home. 

     

    3.    Online Educational applications have also been prioritized.  

     

    We are doing everything possible to make sure you stay connected in this challenging time. Thank you for your patience. 

     

    Thanks,

    Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Satellite internet providers can't waive data cap allowances, because the capacity of the satellite is very limited and must be shared by all the subscribers.  If they raised data caps, none of the subscribers,  including you and your family, would be able to use the internet.

 

To see what they are doing to help the subscribers, read this post:  https://community.hughesnet.com/t5/About-the-Community/COVID-19-and-Your-HughesNet-Service-Updated-3-18-2020/m-p/120660#M1276

 

The Keep Americans Connected pledge not require ISPs to increase caps: