Forum Discussion

willowd's avatar
willowd
New Poster
5 years ago

Wave Data Cap allowance and give payment extensions please!

We are in the middle of a world wide crisis. My family and many others are losing income because they cannot work either do to self isolation, quarantine, or kids at home because schools are closed. ...
  • Liz's avatar
    Liz
    5 years ago

    Good morning willowd,

     

    Thank you for reaching out. We sent out an email to customers Saturday regarding this. We know that you rely on us to keep connected and informed. Our ability to keep our network stable and reliable during these times is our highest priority. To improve network performance during this time of extremely high demand, we implemented the following changes on March 18th: 

     

    1.    Increased speeds for customers who have exceeded their plan data (i.e., we have raised the "caps")  

     

    2.    Prioritized Cloud based business applications to help people working from home. 

     

    3.    Online Educational applications have also been prioritized.  

     

    We are doing everything possible to make sure you stay connected in this challenging time. Thank you for your patience. 

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Good morning willowd,

 

Thank you for reaching out. We sent out an email to customers Saturday regarding this. We know that you rely on us to keep connected and informed. Our ability to keep our network stable and reliable during these times is our highest priority. To improve network performance during this time of extremely high demand, we implemented the following changes on March 18th: 

 

1.    Increased speeds for customers who have exceeded their plan data (i.e., we have raised the "caps")  

 

2.    Prioritized Cloud based business applications to help people working from home. 

 

3.    Online Educational applications have also been prioritized.  

 

We are doing everything possible to make sure you stay connected in this challenging time. Thank you for your patience. 

 

Thanks,

Liz