Forum Discussion
Where have my little gigs gone?
Since switching to the Fusion service I am burning through data. When checking the usage it shows 1) My devices have been connected for 1722 days each but I've only had service since the end of October and regularly disconnect my devices. 2) It shows that they've hardly used any data.
So far this month I've burned through my 100GB and almost all of my Bonus Zone. I live alone, don't game and only stream TV in the evenings. I do work from home but my primary program being used is PC based and uses very little data. I have my account set on Data Saver, I have my laptops set on a metered connection, I have my FireStick set on the lowest data usage and resolution settings.
Since Tuesday I've somehow gone through almost 20GB of my data tokens and have only been able to watch TV for about 2 hours because the connection has been so slow that I can't stream anything.
Prior to switching to the Fusion plan I was using MAYBE 30GB of data in an entire month. Now I somehow use that in a couple of days.
When I called in for help a month or so ago the rep and I watched my data tokens drop by 2GB in less than 5 minutes but nobody knows how this is happening.
I thought maybe it was just me but now that I've read through these threads I see that lots of people are losing data. Can someone help fix this problem?
2 Replies
Sorry, but this is a total joke, and not at all what we are paying for.
I've tried really hard to remain patient and not get too frustrated, but now the answer is basically that there is no answer, the "fix" probably wont actually fix anything, and we are just waiting for more and more "adjustments"....
This is not directed at all at Liz, as far as I can tell this is totally out of her control and she's been doing what she can and telling us whatever she can, thank you for that Liz.
But this is just to everyone else- something very obviously was changed a couple of weeks ago. I'd wake up, hop on the computer, and check the speed (being a curious new customer to satellite internet) and speeds would normally be 30-40-50+ Mbs download. And they would generally stay at 30+ throughout most of the day, with a predictible slow down after about 5pm for a few hours, most of the that time web browsing was still very acceptable, streaming HD might be a little difficult, but otherwise still usable.
After adjusting to the latency, I was overall pretty happy with my new satellite internet, I had enough data for most of whatever I wanted including a decent amount of Netflix streaming. Then a little over 2 weeks ago, things changed dramatically. Now the fast times of the day are ~5 Mbs and the evenings as you all know are unusable.
So the potenial is there (or was there) and we just aren't getting it anymore. And no fix in sight? 2 more years of this? Nope, I'm not paying for this "service".
Thanks again Liz for trying to help...
Gass Valley here pretty much sucks getting tired of paying for this crap!!!!!!!!!!!
TripleMRanch wrote:Gass Valley here pretty much sucks getting tired of paying for this crap!!!!!!!!!!!
Hope you are not affected by the fires.
I am sure Hughes will get it all worked out.
But yes, it is aggravating not having reliable usable speed.
TJ
Hi timandjodi,
Thank you for taking the time to throughtfully share your experience. I understand your frustration, I wish I could make things better with the push of a button. What I can do is bring your post to light when we check in with the engineers tomorrow. They are aware of general complaints about performance, but sometimes it helps to hear from individuals, so again, thank you for voicing your concerns.
Also, in case you missed it, I sent you another private message in the top right corner of the community page.
Thanks Liz. I did see your message and the new one you just sent. I was trying to hold out and give you guys a chance. Thanks for the help.
-Tim
