Forum Discussion

Courtney58's avatar
Courtney58
Freshman
6 years ago

Why am I getting charged termination fee for something that was Hughesnet fault?

Let me explain my situation. Back in January I moved to a new apartment. Technician came out to install Hughesnet dish and I told him my landlord would not allow it on the roof and I didn't want the ...
  • Liz's avatar
    Liz
    6 years ago

    Good morning Courtney58,

     

    Thank you for your patience while your case was reviewed.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

MarkJFine's avatar
MarkJFine
Professor
6 years ago
Courtney58 wrote:

...I put technician on the phone with landlord and they decided to put it on the porch railing...

The tech and lanlord agreed put the dish there, but you were the final go-ahead. You had the final say. You ultimately allowed it, tacitly signing the contract, despite it being the wrong thing to do.

 

So, how was that HughesNet's fault exactly?

  • Courtney58's avatar
    Courtney58
    Freshman
    6 years ago

    The Hughesnet tech should have been able to see the line of trees in the path of the satellite and known that once the leaves came in the signal would be blocked. It is not MY job to think of these things. I don't know anything about satellite. So yes it was Hughesnet's fault for placing the dish in a spot that had trees that were going to develop leaves in the spring and block signal. Who's fault do you think it is? Everyone I talked to--the techs and billing said it wasn't my fault and were sorry it happened but couldn't refund the termination fee. Don't know why I should have to pay for something not my fault.

    • MarkJFine's avatar
      MarkJFine
      Professor
      6 years ago

      Wrong. You said he initially was going to put it on the roof, where it should have gone in the first place. You stopped him.

      Don't play the ignorance card. Take responsibility for your poor decision.

      • Courtney58's avatar
        Courtney58
        Freshman
        6 years ago

        Where did I say he was initially going to put it on the roof? I said to him right off the landlord did not want it on the roof IF that was going to be his idea. He hadn't told me he wanted to put on roof. So he tried other places and found the porch railing and then talked to my landlord about that location which they approved. Why did he not notice that there was a big line of trees that would block signal when leaves bloomed on them? I did not make the poor decision, the tech did!