Forum Discussion

Courtney58's avatar
Courtney58
Freshman
6 years ago

Why am I getting charged termination fee for something that was Hughesnet fault?

Let me explain my situation. Back in January I moved to a new apartment. Technician came out to install Hughesnet dish and I told him my landlord would not allow it on the roof and I didn't want the ...
  • Liz's avatar
    Liz
    6 years ago

    Good morning Courtney58,

     

    Thank you for your patience while your case was reviewed.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

Liz's avatar
Liz
Moderator

Hi Courtney58, 

 

I'm glad you found the community, thank you for posting. While the customer does have the final say and must sign off on the installation, I'm escalating this to our field services department on their input on this sort of scenario.  Your patience and understanding are much appreciated. I'll post back once I have an update.

 

 

Courtney58's avatar
Courtney58
Freshman
6 years ago

Thank You Liz! I'll be patient until you get a update. 

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning Courtney58,

     

    Thank you for your patience while your case was reviewed.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    • Courtney58's avatar
      Courtney58
      Freshman
      6 years ago

      Thank you so much Liz. I appreciate it.

      • Liz's avatar
        Liz
        Moderator
        6 years ago

        Good morning Courtney58,

         

        You're welcome, if you have any other concerns, please don't hesitate to reach out again.