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Courtney58's avatar
Courtney58
Freshman
6 years ago
Solved

Why am I getting charged termination fee for something that was Hughesnet fault?

Let me explain my situation. Back in January I moved to a new apartment. Technician came out to install Hughesnet dish and I told him my landlord would not allow it on the roof and I didn't want the ...
Liz's avatar
Liz
Moderator
6 years ago
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Good morning Courtney58,

 

Thank you for your patience while your case was reviewed.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

  • Liz's avatar
    Liz
    Moderator
    6 years ago
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    Good morning Courtney58,

     

    You're welcome, if you have any other concerns, please don't hesitate to reach out again.

     

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am I getting charged termination fee for something that was Hughesnet fault?","id":"message:112313","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:84480"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:112313"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112313"},"body@stripHtml({\"truncateLength\":200})":" Let me explain my situation. Back in January I moved to a new apartment. Technician came out to install Hughesnet dish and I told him my landlord would not allow it on the roof and I didn't want the ...","body@stringLength":"1188","rawBody":"

Let me explain my situation. Back in January I moved to a new apartment. Technician came out to install Hughesnet dish and I told him my landlord would not allow it on the roof and I didn't want the service if there was no where else to put it. I put technician on the phone with landlord and they decided to put it on the porch railing. At the time it worked, but once the leaves starting filling in on the trees the signal was disrupted. When the technician came out and told me that was the reason for the service disruption, he said it should never have been placed there in the first place. I was told the roof was the only place to get service at this point. I had to cancel as my landlord would not allow it. Everyone I have talked to on the phone as well as the technicians say it was not my fault but they won't refund my termination fee. Not only that my service was sporadic for the first part of May and totally not working the last half of May. I had to pay for service for the whole month? Why is this company so greedy? I am retired on a fixed income. I can't afford this. I don't understand how Hughesnet can treat people this way.

 

Linda Courtney

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Thank you so much Liz. I appreciate it.

","body@stringLength":"46","rawBody":"

Thank you so much Liz. I appreciate it.

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Good morning Courtney58,

\n\n

 

\n\n

Thank you for your patience while your case was reviewed.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

\n\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2019-06-04T11:00:44.991-04:00","lastPublishTime":"2019-06-04T11:00:44.991-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":7419},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:112313/message:112356","readOnly":true,"editFrozen":false,"body@stringLength":"280","rawBody":"

Good morning Courtney58,

\n\n

 

\n\n

Thank you for your patience while your case was reviewed.  Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

\n\n

 

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Good morning Courtney58,

\n\n

 

\n\n

You're welcome, if you have any other concerns, please don't hesitate to reach out again.

\n\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"139","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-06-05T09:57:44.235-04:00","lastPublishTime":"2019-06-05T09:57:44.235-04:00","metrics":{"__typename":"MessageMetrics","views":7373},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:112313/message:112390","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"159","rawBody":"

Good morning Courtney58,

\n\n

 

\n\n

You're welcome, if you have any other concerns, please don't hesitate to reach out again.

\n\n

 

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