Hello cobra302r,
Welcome to our community and thank you for your post. We're sorry to hear the service did not work well for you and sorry to hear you decided to cancel. The use of forward billing is in the contract terms which everyone has the option to read before completing their installation. The fact that nobody every reads a contract is a growing problem in the world right now and results in a lot of confusion in the end, especially for the consumer which in turn leads to drawn out escalations.
Keep in mind that if you cancel you know which timeframe you've cancelled in - immediate or end of billing cycle. If you've chosen to cancel your service at the end of the billing cycle, that keeps your account open and active until the last day of your forward-paid service. If you do an immediate cancellation, you will receive the forward-paid amount prorated back to you as a credit. So no, anytime you cancel (including the first 30 days), we will give you a credit prorated for the days after the service is shut off but had already been paid for. If there is no balance on the account when the account is closed, the credit will be provided to you as a refund to the payment method on file.
I hope that clears up your concerns. Please let me know if we can assist in any other way.
Thank you
Amanda
