Forum Discussion
Why is invoice rising with no service changes?
I have the 20GB plan. Prior to that I had 10GB. There was an understandable invoice increase with the up grade. Now billing has increased with no service change...
6/21 - $64.90
10 to 20 GB upgrade
7/21 - $73.90
8/21 - $73.90
Current invoice (@ 9/17) - 103.68+ tax
Why the huge increase?????
Thanks, Woody
Hello Woody,
I have reviewed your bill and found that you were charged twice for the 20GB plan, but it did deduct the price of the 10GB plan as well. I have credited your account for the remaining amount of the double charge. Please let me know if you have any other questions or concerns. Thank you!
*Felicia*
While you wait for a Hughesnet moderator to reply, you may want to log into your account and check out the invoice. It will itemize the charges.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
I have the 20GB plan. Prior to that I had 10GB. There was an understandable invoice increase with the up grade. Now billing has increased with no service change...
6/21 - $64.90
10 to 20 GB upgrade
7/21 - $73.90
8/21 - $73.90
Current invoice (@ 9/17) - 103.68+ tax
Why the huge increase?????
Thanks, Woody
Thanks, but I did. It is how I discovered the issue...
And you have no idea what that recurring/one time charge is? (that is, what the difference of $29.78 is). The mods can certainly look up your account and figure this out for you.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
