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Why is invoice rising with no service changes?
I have the 20GB plan. Prior to that I had 10GB. There was an understandable invoice increase with the up grade. Now billing has increased with no service change... 6/21 - $64.90 10 to 20 GB upg...
Hello Woody,
I have reviewed your bill and found that you were charged twice for the 20GB plan, but it did deduct the price of the 10GB plan as well. I have credited your account for the remaining amount of the double charge. Please let me know if you have any other questions or concerns. Thank you!
*Felicia*
Thanks, but I did. It is how I discovered the issue...
Hi Woody,
Sorry for the wait. I've got your account and will take a look at it. I might need to ask for help because my stronger suit is in the technical world rather than billing, so bear with me. In the meantime, if you open up the invoice and see "Printer Friendly" in the corner, it should itemize even further.
Thanks
Amanda
OK, will do. Let me know if I can supply additional info.
Woody
Hello Woody,
I have reviewed your bill and found that you were charged twice for the 20GB plan, but it did deduct the price of the 10GB plan as well. I have credited your account for the remaining amount of the double charge. Please let me know if you have any other questions or concerns. Thank you!
*Felicia*
Thanks....
I checked the invoice and it is as confussing as ever. But, I checked the credit card bill and at this point it indicates the correct amount (74.90).
