Forum Discussion

bc5989's avatar
bc5989
Freshman
6 years ago

Worst billing method and service I've ever had

I knew my bill was due on the 20th, so 3 days earlier I logged in to pay my bill, it said I had $0 balance. This morning I received a email that my bill was generated and to sign in to view or pay. N...
  • Amanda's avatar
    Amanda
    6 years ago

    Hi bc5989,

     

    Thank you for reaching out to us here. We are the office which receives the letters you mention, as our direct manager is Ellen, the same one you addressed above. I checked around the inbox and inquired with my coworkers, but we do not have a letter from you yet which means our corporate representatives have not had a chance to discuss this with you.

     

    All in all, the information you've already been provided is correct. We do not offer paperless billing without some kind of payment method on file and unfortunately there is not any kind of indefinite discount we can apply to cover the $5 if you want the paper bill but don't want to pay for it. We do have a new preference center area which you can use to adjust your notification settings, which if you have not seen, I suggest giving it a look to see if anything there would be helpful for you. Here is a short announcement on it: https://community.hughesnet.com/t5/About-the-Community/New-Notification-Options/m-p/110924/highlight/true#M1271

     

    Thanks,

    Amanda

bc5989's avatar
bc5989
Freshman

I had expected a reply fromyou seeing that you seem to be a spokesperson for hughesnet. Forget the $1.00 charge, hopefully it will go away. I was expecting one of your cute replys, like I should sell my house and move where there is terestrial cabling, or you should of done more research. I should have checked into Viasat the only other nationwide provider that has faster speed and billing that from what I have been told is more in line with standard billing practices. As for speed, please use the speed test under support, write the numbers down,then go to measurement labs and try their speed test and compare numbers. I have the impression Hughesnet is fudging the latency out of the test. Measurement labs responder was actually a 150 miles closer and there dowload mbps is actually more inline with what I'm experiencing. I lived in Oman for 4 years 8 years ago and had satellite service there with zip for issues, billing, speed, service. I can see your reply now, "Well maybe you should sell your house and move back." If the job was still there i would consider it. Being an ex-pat pays a heck of a lot more than retirement. I have written my letters to  Ellen Martz Senior Director Customer Service, and CEO  Pradman Kaul. I will probebly cancel my service, and eat the $400 ETF which is better than paying $1320 on life of contract. But thanks for worrying about my $1.00.

Amanda's avatar
Amanda
Moderator
6 years ago

Hi bc5989,

 

Thank you for reaching out to us here. We are the office which receives the letters you mention, as our direct manager is Ellen, the same one you addressed above. I checked around the inbox and inquired with my coworkers, but we do not have a letter from you yet which means our corporate representatives have not had a chance to discuss this with you.

 

All in all, the information you've already been provided is correct. We do not offer paperless billing without some kind of payment method on file and unfortunately there is not any kind of indefinite discount we can apply to cover the $5 if you want the paper bill but don't want to pay for it. We do have a new preference center area which you can use to adjust your notification settings, which if you have not seen, I suggest giving it a look to see if anything there would be helpful for you. Here is a short announcement on it: https://community.hughesnet.com/t5/About-the-Community/New-Notification-Options/m-p/110924/highlight/true#M1271

 

Thanks,

Amanda