Worst Company Ever!!!!

How this company stays in business is beyond me! A couple of months back I called bc I needed the satellite dish moved. After the customer service rep informed me of the ridiculous amount of money I'd have to pay I decided to cancel. She quickly offered to waive all fees associated with moving the dish. She gave me a case # and assured me I'd have to problem getting the dish moved. When I finally called to get the dish moved the new customer service rep told me there was no way of waiving the fees. I gave them the case # and told them they'd find all relevant information there. The customer rep told me he did in fact saw that the previous customer rep had guaranteed all fees would be waived and that it was authorized by a supervisor but even so I still had to pay. Why should I have to pay for something that their company guaranteed to pay!!! Apparently this company likes to guaranteed services to their customers and then go back on their word.