How to support your customers
Hey Hughes "We are doing everything possible to make sure you stay connected in this challenging time." Net Just got your email urging me to buy more tokens, because it's TOKEN MADNESS Last t...
Forum Discussion
The satellites have limited throughput, which is divided among the subscribers. HN cannot offer unlimited data, no matter how much we'd want them to do so. Good luck in Q3 and enjoy your new ISP when the time comes. Maybe there are other options in your area that you're not aware of. Couldn't hurt to check.
You didn't read it.
I'm not asking for unlimited data. I'm asking for a slight increase in the throttled speed.
They have capacity to offer much, much, better than that. Because they do. Every month. To everyone.
If every customer bought a token, right now, they could support it.
They can do better on the throttle speed.
FuegoValley wrote:They have capacity to offer much, much, better than that. Because they do. Every month. To everyone.
Youre wrong, and wherever you got that information was wrong. If they had the capacity to do it, then people who were throttled would actually meet the maximum threshhold that is set - they're not.
Then explain to me how on the first of every month everyone gets max speed
FuegoValley wrote:Then explain to me how on the first of every month everyone gets max speed
They don't.
If they are ready for everyone to buy tokens, they have spare capacity. They can do better. Finito.
I certainly hope you don't use this kind of logic with your bank account.
