How to support your customers
Hey Hughes "We are doing everything possible to make sure you stay connected in this challenging time." Net Just got your email urging me to buy more tokens, because it's TOKEN MADNESS Last t...
Forum Discussion
FuegoValley wrote:RAISE THE THROTTLED BACKGROUND UNLIMITED DATA BANDWIDTH.
The data caps aren't in place to make money. They're in place to keep the system usable for everyone. IOW, raising the cap would have the opposite effect you desire. And unlimited... the world's worst ISP digital traffic jam in the making.
FuegoValley wrote:And don't say you can't! We know you can, because at the top of every month, your network splits open and TEARS IT UP when every. single. customer. you. have. gets their "DATA PACKAGE." We ALL get the same blazing speeds for like 2-3 days, and demand drops, as everyone runs out of data.
Utter nonsense. At NO other time than when someone runs out of data does HughesNet throttle speeds. People don't have higher speed when they have more data, nor do they when they have full data vs only a little left. If you experienced this, it's nothing more than coincidence. There is load levelling that happens all the time, but that has absolutely nothing to do with how much data someone has left. It has to do with system LOAD.
FuegoValley wrote:You. Have. Spare. Capacity.
If. They. Had. Spare. Capacity. They. Added. It. A. Long. Time. Ago. When. The. Pandemic. Related. Traffic. Increase. Impacted. The. System.
FuegoValley wrote:Do you want to support us? Do you want trading tickers to update accurately, email attachments to come through in a less-than-terrorizing amount of time? Do you think we deserve to watch Disney+, which works perfectly at 1.5M but will not connect below 1? Do you want HughesNet to not be the reason one person keeps dropping Zoom meetings and has to say "Sorry, I'm on HughesNet satellite. "
Do you want to keep complaining or instead learn about the service YOU signed up for and why it can't be compared to ground based services, nor be expected to be the same as them.
YOU chose geostationary satellite internet service, whether out of what was available or because of where you live. It didn't choose you.
