Just got rid of all the new Categories stuff at the top of the main page using Adblock. Did a manual element block and presto!Now I'm going to be Barbara forever here.

Hey all,Just a quick update. I will hopefully be making an official post soon with more details (and apologies!) later in the day. If you're using a "loophole" to login to the community you are going to sometimes (more than likely) see someone else's SAN + Name. We wanted to stop this from happening but looks like it is not working out because of the "loophole". I know many of you are upset because we did not do enough testing, checking, high-level coding, etc, etc. Unfortunately I only get to be the solution in this case but we'll talk about that more later.We've developed a way to fix this issue and will be doing another round of testing of it today, then we will roll it out to those we have seen post about it so far. If we need more info, we'll reply to one of your posts or comments to get your attention. In regards to the certificate issue on the old URL - that should be addressed on Monday. New users to the community will be directed to the correct URL when trying to access it via the Support Center. Those using bookmarks or manually typing in the old URL will be shown the certificate error, at least until Monday. We'll post another update about that come Monday.Regarding the e-mail verification and not receiving them/getting errors... Seems people tried over and over to get logged in, prompting a flood of these e-mail verification e-mails to basically storm our servers. Many of them did not make it through because of this, but after a lengthy conference yesterday, we managed to get both the emails flowing and the verification letters working. In this case, sometimes receiving more than one verification e-mail threw an error that you couldn't be verified.Just wanted to say we know this is super frustrating and came without warning. We too were in the same situation with verification emails and logging in that you all were. Please know we have learned a very valuable lesson this week and are planning out better strategies for the future. ThanksAmandaP.S. Yes - we're going to work on the new categories layout, but want to get these game-breaking login issues fixed first.

HAI BARB~!!! <3EDIT: So much cleaner with out that crap at the top like that...

Hi Barbara. Greg here. You wanna swap some SAN? I got a DSS 747 here.

in a place where nobody ever goesLOL. I also had to go there to find the verification email. I have never use the HN email account much at all.

I may get in trouble for this but.......... | Hughesnet Community

81 Replies

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GW
Advanced Tutor
10 years ago
Amanda, it's a little different today. This is where I wound up after starting from the Hughes myAccount page in IE and then logging in to the COMMUNITY page with the Hughes email address you refer to. No idea which account ID will show as posting this but the screenshot is from the main page of the community. This is the first time I've ever been "gred" after logging in anywhere with my Hughes email ID
GW
Advanced Tutor
10 years ago
Ok, something's fixed but it still needs some work. I'm not greg at DSS747.

The difference prior to today was when logging in with Hughes email and password, my info popup would say Hello Gateswood and show my real SAN. Of course, I would also post as gateswood-ranch, as seen above
GW
Advanced Tutor
10 years ago
I still can't get to the community from the Hughes myAccount page using Chrome. When I use the COMMUNITY link it takes me to the community main page but I am not logged in . Using the Sign In link takes me around in circles but never to the skylogin page.

Chrome step 1

Chrome step 2 through step infinite

Not that it matters. I don't customarily use Chrome for anything Hughes except keep a modem tab open.
GW
Advanced Tutor
10 years ago
Are you using your HughesNet email address (the one with the dash in it) to log into the Support Center? If you get a login page after following those exact steps above, please send a screenshot that captures the login screen and address bar to communitysupport@hughes.com
Miss Amanda, I just sent the email to your attention. It has screenshots of the entire progression needed to get from my Hughes account page to the community.
Amanda
Moderator
10 years ago
Hey GW

Thanks!! This is exactly what we are seeing on one of our accounts too. Good to know it is the same process. We've knocked one thing out - getting the login part working.. Now to send Greg and Barbara home.
BirdDog
Assistant Professor
10 years ago
I'm still Barbara in case anyone is wondering. : )
Amanda
Moderator
10 years ago
Thanks for the update Barb :)

edit: Shall we now call you "BarbDog"?
BirdDog
Assistant Professor
10 years ago
Ha, ha, berry funny.
GW
Advanced Tutor
10 years ago
I think Greg still wants to take Barbara for a ride in his DSS747. It's not a Boing but what the hey? Also not Air Force 1 so we'll just call it Hughes Net 1 :-)
GW
Advanced Tutor
10 years ago
Hey BirdDog. Are you still known as Barbara in your account? Me still aka Greg.

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I may get in trouble for this but..........

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