Is this the worst internet company ever?
I had to go to HughesNet because I had no other options when I bought a new house in the country. I was warned it would be bad but it is horrific. We almost never get good service and even when I buy ...
Forum Discussion
Hi Mgavelek,
Welcome to our community and thank you for your post(s). I've merged them all together here so we can help you in a more organized fashion. I see from your account history that our first contact from you was through a survey response where you explained that you were having issues streaming video. A quick triage of your account shows a good satellite signal strength and a good wireless signal for the only connected device (currently), a Roku. A remote speed test to your modem from our network returned with a result of 27Mbps download and 3.08Mbps upload, which is great.
Though speed isn't everything when it comes to streaming, so we need to troubleshoot a bit more. I understand you've already tried turning off the Video Data Saver and for HBO in particular, it is recommended that you choose an "automatic" resolution setting for picture quality, otherwise standard or lower to prevent buffering and reduce data usage. From the previous calls we've not made it much further in troubleshooting with you after applying free data to the account, this is a sign that much of the problem may stem from the fact that data consumption is the likely cause. It is also good to keep in mind that buying and using tokens when you have not exceeded your data will not change anything about the connection itself.
I look forward to hearing if the resolution changes for your HBO app help and if there is any other details you can provide where you are having issues so I can assist you further.
Thank you,
Amanda
