Forum Discussion
Scam
"Its sad hughesnet actually has to pay supporters"
I'm not paid by Hughes. I pay them for service and it works fine, within the inherent limitations of satellite internet, such as latency.
I respect your right to seek comfort in paranoid conspiracy theories, but this doesn't change the fact you're posting in the wrong area.
Want tech support to resolve your mysterious data disappearances? Post in tech support and work with the reps to figure out what's going on. It's very likely it's not elves, aliens, or the government using your data, but something connected to your network.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
- Paranoid conspiracies huh lol. One, you can search far and wide and not ONE person who has subscribed with this company except the few and i mean few guru's on here none the less have been satisfied with their service. Two, i have contacted Hughesnet quite a few times and to no avail. My calls have been disconnected, claims supposedly expedited. Blew off some more. I was hooked up on June 28th with this company. The entire first month i called several times, being still in the first 20 days was told by a rep after he as well ran speed test that was expediting this claim. Then got a call from an engineer saying it would be resolved by the end of July. Few days after it should've been fixed it was still terrible so was told then it was because my data had been used. So i purchase tokens. Next day token data is gone as well. Im sure the aliens wouldn't use this places satellites their smarter than me. In less than 60 days I've called support half a dozen times. I purchased one token for 9$ and one for $15 but their billing me for $40... ?. I have had no grace period since getting this service. I mean you'd think atleast in the first 20 days of the unlimited data i would've gotten decent speeds but no I was blew off til the end of that period. Its been one problem after another. So no it's no paranoid conspiracy theory its crappy service with a company that obviously dont care once they have that contract signed.
Madams83 wrote:
Paranoid conspiracies huh lol. One, you can search far and wide and not ONE person who has subscribed with this company except the few and i mean few guru's on here none the less have been satisfied with their service.
Haven't we had this discussion before? Ever hear of thing called confirmation bias? This is mostly a support site where people only post when they have technical problems, got something different than they expected, and/or prefer to whine instead of get something done about it. You never, if hardly ever see the real majority of people that don't have problems.
And, if you don't think those people exist as a majority (likely about 500-1000 for every whinger you see on here), then you don't understand the sheer cost involved, how return on investment works, and how HughesNet is able to launch new satellites and expand their system every couple of years.
And finally, just like the original poster, you're way off-topic for this area. If you don't have something to say about the Community (aka this web site), take it somewhere else.
- This is the hughesnet community. I am a paying customer just like everyone else in here. When you've contacted customer service and support and get no help this is the last resort. So no! I dont have to 'go somewhere else'. But the ones like you without realizing it with your vile rude comments on matters that have nothing to do with you that you and others on here in fact are helping the case of just how shotty it is. Also if your implying that the majority of customers are in fact happy with this service, your as dishonest as the company your taking up for. Noone is naive enough to actually think that any customer is getting as involved in thousands of threads of customers that have been misled without gettin kick backs from it. Get real! Anyone with two eyes can see. Im no longer concerned with it because i have gathered the information i need to make my case. We have multiple calls we've recorded with the reps name, date, time and number called 'inquiring' about new service. So we shall see.
>>One, you can search far and wide and not ONE person who has subscribed with this company except the few and i mean few guru's on here none the less have been satisfied with their service.
You generalise from a small sample.
>>Two, i have contacted Hughesnet quite a few times and to no avail. My calls have been disconnected, claims supposedly expedited.
On this community, you have been told how to troubleshoot your issues so fixing them can go forward, and people have tried to give you help and advice, and you have rejected it, preferring to continue to complain and treat others with rudeness that is completely uncalled for. This is your choice, but it will not fix your problems.
Post your billing issues under the right section and try to be polite to the people who can help you. Didn't your parents teach you any manners?
So far you have done nothing to improve your situation but whine and insult others. How's that working out for you? Has it fixed your system's problems?
