Forum Discussion
Terminating service
Anybody else have a bad experience terminating service? I called two weeks in advance to cancel as I was moving. After a 30+minute conversation, timed by Verizon, with a customer (no)service agent, h...
The issue is that a lot of this is automated to save on cost. The service actually ends at the end of the billing period and that's when they send the box. It's very possible the person you talked to got frustrated that he had no control over the process and had a hard time trying to explain that.
It's unfortunate that he chose to argue instead of recommending an alternate solution. For example: He could have recommended that you have the box sent to your new address and brought the equipment with you when you moved. I think it's nothing more than just the modem and the receiver in the dish.
