VENTING!!!!!!!!!!!!!!!!!!!!

I can see where that kind of category may have some value, but at the same time I can see this Community becoming more like what's seen on their social media pages because of it, which would only be bad.  Not that their social media pages are necessarily indicative of the quality of the service, but rather human nature and the reactions of dissatisfaction or anger being stronger than that of satisfaction or calmness.  People are much more likely to post when they're dissatisfied rather than satisfied.  I'd hate to see this Community, whose primary purpose is support, turn into that.