Forum Discussion

john.fenley1's avatar
john.fenley1
Freshman
7 years ago

download speed took a dive 4 days ago

Any tips or tricks to restore the excellent HughesNet service I have had over the last decades?    Date Recorded Download Result(KBPS) Upload Result(KBPS) 11/21/2018 12:52 509 518 11/2...
Performance
  • john.fenley1's avatar
    john.fenley1
    7 years ago

    I had a chance to call tech support and the thought is the modem has failed due to age. I was given the opportunity to rent/lease a new modem and move to a super new 20GB plan (currently 50/50 @ $100), two-year contract while on the same satellite. Is there some else to call? I know, customer retention; just venting. Thanks, John

maratsade's avatar
maratsade
Distinguished Professor IV

John, make sure to connect your device directly to the modem via Ethernet cable  (this helps determine whether the problem is with the modem).  Also note that  the recommended test file sizes for Gen4 are 12MB for download and 2MB for upload.

 

john.fenley1 wrote:

Gen 4 and will use testmy.net, thnaks, John


 

john.fenley1's avatar
john.fenley1
Freshman
7 years ago

I had a chance to call tech support and the thought is the modem has failed due to age. I was given the opportunity to rent/lease a new modem and move to a super new 20GB plan (currently 50/50 @ $100), two-year contract while on the same satellite. Is there some else to call? I know, customer retention; just venting. Thanks, John

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago

    Hello John,

    Thank you for reaching out. I apologize for the delayed response. I have reviewed your account, and it seems your beam is one that is being worked on with improvements expected in the next 2 weeks. I hope this helps. 

    Thanks,

    *Felicia*

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago

    John,

      It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

    Thanks,

    *Felicia*