Billing would be the best location for your topic...
Could always file a complaint with the Better Business Bureau. B B B .org <using 3 B's in a row is blocked (suspicious much?) so eliminate the spaces>
That's a slow option. The agency contacts Hughesnet, and they have 30 days to respond. They will then contact the customer and begin a troubleshooting protocol to try to solve issues. (Also, the agency you mention gives Hughesnet an A+ rating -- which means they think the company does a very good job).
Save 30 days by posting to this community -- there are Hughesnet employees here that can help the customer directly.
ChrisVZ wrote:Could always file a complaint with the Better Business Bureau.
